Aqua-Tots Swim Schools Boise

I would never put my child in this swimming school again. It was awesome at first and loved the people and environment but that did not last. My daughter had to take a break from lessons for a little bit because the times of the lessons did not match with my schedule, as I am a single working mother. So after a few months, they were having a deal where you buy two months of lessons and get 1 month for free so I jumped the gun and signed my daughter up. The NEXT DAY, I realized the time I had picked did not work with my schedule like I thought it would so I called to cancel the lessons however they told me they could not refund my money but they could save the lessons on my account and I could come back whenever to continue. Well, being a single mom (which they knew), I would rather have my money back then have swimming lessons saved on my account. I spoke to the manager who was no help. She continued to tell me that they could not refund my money because they already ran my card and emphasized that I signed a contract in the beginning. BUT that didn’t make any sense. Yes I signed a contract in the very beginning but when you stop your lessons, which I did for a short period of time, you HAVE TO come into the business and sign a document stating you are stopping lessons and stopping your card from being charged each month. So when I had paid for more lessons after my daughters break, they did not have me re sign anything. It was as easy as taking my money over the phone. So I had to eventually tell the manager that I was going to be getting my family lawyer involved to look at the documents I had signed to determine if they had the right to keep my money. Once I said this to her, she immediately gave me my money back and left me a voicemail acting as if our whole argument did not happen. She was just kindly canceling my daughters lessons and refunding me the money. So with all that being said, they just take your money and don’t care what kind of situation you are in or mistakes you make. I would not recommend this business to anyone. There are so many more swimming lesson businesses that are probably cheaper as well. Hope this helps someone.

They got new staff and much better and patience instructors. I feel much better bringing my kids back. I have a 2 year old and a 11mo old :-)

My son has been going to Aqua tots for 7 months, in the beginning the mommy and me class was good, but as soon as my son graduated to his own class, multiple shortcomings have been revealed. By far the worst is the teacher turn around there. There are new super young teachers new faces all the time. Not much Consistancy. The last straw was my son got assigned a new teacher and she didn't do as was trained. The kids are taught to feel three little bobs in the water and then they will be put under, so they know when to hold their breath. Well this teacher just put my son under the water without the warning bobs, so he came up coughing and gasping for air multiple times throughout the lesson, and has been scared to do anything in the water since. It was outrageous! Do not recommend this place at all.

Wonderful staff and great instructors. Our 2 sons moved through the program at a good pace and we are confident they will be swimming on their own by this summer. We recommend it to anyone who has little ones who are ready to learn!

Love this place! Clean facility, family friendly and love the instructors - they are great with kids! There have been a lot of new instructors lately, love seeing new fresh faces and see kids excited for new coaches!