Panda Express

Colerain Panda Express on Sunday January 31st at about 3:00 p.m. I was dealing with the young lady who said she was the manager in charge.nnWhen I ordered sweet & sour chicken with an extra bowl of rice, they said they have no way of putting the sauce on your food. When you ask for cups of the sweet and sour sauce, they have these tiny little cups that are about half full at best. I told them that would take a lot of sauce cups because I ordered extra rice and their food is somewhat dry at times. They gave me four little cups, and while that may sound generous, it is not; as there is hardly anything in each cup and it's been that way since I've come here. I told them I would need more sauce and I would be glad to pay for extra sauce cups. Their answer was amazing to say the least... they said there was a shortage of sweet and sour sauce and under no circumstances could I get additional cups of sauce! I told her I felt somewhat doubtful that there was a shortage of sweet and sour sauce. I told them that the food needs more sauce and that it's unacceptably dry without it, and she was firm in the fact she was not going to let me have any more sauce no matter what. I told her if I couldn't get enough sauce to flavor the food I did not want it. She just snapped the bag away from me and told me that it was returned and she asked me then to LEAVE THE PREMISES???This type of behavior is reported in other reviews. They hardly talk to you as it is, and the rudeness scale is way above 10. It is just unbelievable how they seem to treat customers as a nuisance. Also, I've been in there before and received all the cups of the orange sauce that I wanted, with no hassle and no problems.nnAlso, when I was talking to the manager some young person who was not involved in our conversation came up and started making comments directed at me. I told him I would prefer he was not involved in this conversation, as I felt the manager of the store at the time and I could take care of this. He basically showed contempt and disrespect and said he can do anything he wants. Wow that told me all I needed to know about him. Too bad for Panda Express that what he did not want to do, was mind his own business.nnI would like to say I would do a follow-up on this; but I don't expect I'll be there anymore. I truly hope they succeed, as some people enjoy this food; but they've got a long way to go with customer service and consistent application of rules.

Horrible food. 2 pieces beef. Broccoli yellow. 3 pieces chicken. Bones in my fried rice. No sauce....disgusting...had this at other locations and great. This location is horrible.

First visit. Not bad. For Chinese food the portions were a little small from what I'm used to. Maybe because it was lunch time. All in all it was very good. Try it out. You won't be disappointed.

Food was excellent, service great. Items kept full. And they give generous portions.

Good food, best when fresh. Drive thru is fairly quick. Last hour of business is the late menu and some items are not available.