Richmond County Savings Bank, a division of New York Community Bank

This is a decent bank, right now they have CD accounts for min. 5months at 2.4. Went inside to learn more about my options. Staff was friendly and knowledgeable. Not many RCS. But if u live close by here good bank to sign up for.

Terrible customer service. I have been a customer for over 5 years and I am treated like street trash any time I need assistance at this branch. The bank overall (NYCB) is decent (hence the generous 2 stars), but Leslie really needs to fine tune her customer service skills.

Great and friendly service

I don’t know how the above comments were made or who made it. This branch teems with arrogant; non professional and discourteous old women who are not at all helpful. They treated me like I have made a mistake walking up to them. They even don’t want to write a slip; check account details from debit card; counting your money and what not. I wanted to slap one of them when she said have a nice day in the most stupid tone; her luck that there was a thick mirror in between. These grannies should be baby sitting their grand kids instead of sitting in NYCB.

Great service and very attentive. Transactions are smooth and courteous.