EPO Self-Storage

We had at least two tv's stolen. It's an easy place to get into, it turns out. Be aware of that, and just avoid this place.

DO NOT RENT FROM HERE!! Unfortunately I can't put a negative stars on here. This facility is a self-serve kiosk which I was unsure of, but there were hardly any facilities available at the time so I went ahead and put in my information and credit card to rent a 10x10. I should have trusted my gut. First of all the code didn't work to get in the gate after I rented the unit so I called the EPO storage number to get a different code. Next I went to the unit and there was a lock already on it so I called back about that. I was told be Josh that there shouldn't be one and he'd check with the property management company there. So... the number you call is not on site, but they manage a local management company??? I get a call back saying they don't have any records of someone being there and there shouldn't be a lock so they'll issue me a refund right away. Now I have to call around for another hour or just to find a facility that's half the size. Thanks for that. Well, a week goes by and I still haven't got a refund. I keep calling and emailing until they tell me they cut a check. WHY NOT JUST REFUND THE CREDIT CHARGE??? I get the check in the mail and it's only for the deposit and not the full refund. So I'm supposed to pay for their mistake? Even if you have to rent two small units at other facilities and it costs more, just do it. In the end it will still probably cost less and it will be much less of a headache.

Josh has a great costomer service need a storage right away and came thought for us..I would recommend him to any one that needs storage...thank again for your service

Worst customer service ever, self help terminal rarely works, emergency contact number never answers or responds to calls, out of town leasing manager has no clue whats going on and can not tell you if a spot is rented or not, does not call or place you on wait listed despite stating they would. You ask a legitimate question and they become rude. This company could truly care less about customers because of the high demand for storage. Avoid this place at all cost.

Do not rent from this place unless you want to call numbers that won't answer during business hours to fix entry codes that don't work after you've paid a kiosk money for a space you can't access.