BJ's Tire Center

I am a nurse and began my membership earlier this year. Late spring I started researching tires for my car. I finally decided on BJ's as the value and service seemed well worth the money. The installation went well and I was pleased.nnThe problem starts a week ago, on my birthday no less. I noticed one tire had a slow leak so I took it into my local BJ's as the tires came with a road hazard warranty. When I arrived, they said I'd have to make an appointment. Not ideal since the leak was happening now, but ok.nnI came back later and after a little wait, the technician showed me the leak and it was in an area that couldn't be patched. After he struggled with the computer system trying to figure out the warranty (which based on my years of management experience looked exactly like a lack of proper training), he finally told me I was fully covered. Great, right? No. He did not have the tire in stock and would need to order it. It was Wednesday before Thanksgiving and he assured me it would be in by Saturday at the latest.nnSadly, my tire was leaking to the point I was filling it daily. So on Thanksgiving, I put my spare on.nnSaturday came and went, as did Sunday and Monday. I called on Tuesday. After about 5 minutes of ringing, my call got bounced to the service desk who connected me to someone in tires. I explained why I was calling and he asked my name. That didn't help. He couldn't find my invoice. He asked for the part number from my copy of the invoice. He stated the tire was in. I asked when it came in as I've been waiting on a call. His response was that it must have been today. Right! Although, after he couldn't even find my invoice, I truly doubt I would ever have gotten a call.nnNow the most disappointing part of the call came. He told me I could come in December 8th to have the new tire put on. That's a whole week away! Do you know how long you should drive on a spare? 50 miles. And I have done that daily since Thanksgiving.nnHow good is a warranty if it takes 2 weeks to actually get the final benefit? It's sad that after my initial investment of over $600, I'm no longer treated as an important customer.nnI have purchased tires elsewhere in the past, and when it came time to use the warranty, the process was just about seamless. That is what one should expect. When I spend my money, whether $1 or $1000, I like to know I'm spending it where I am appreciated. The more a business shows they value me as a customer, the more I will shop there AND the more I share my opinions with my family, friends, co-workers and others with whom I come in contact. Conversely, when I am treated poorly, I also share my experience with others.nnWhether it be increased staffing, computer upgrades, stronger training, more accessibility/appointments specifically for urgent cases or any combination thereof, your customer service as a whole needs improvement.nnAs of Thursday, I will be driving on my spare for 1 week. This is not only bad for the spare, but the vehicle as a whole. Additionally, it's starting to snow in the northeast. Spare tires are not designed for that; the tires I paid over $600 for are. Therefore, I need this fixed immediately, not in another week.

Hello I bought a tire TY :D