Michaels Autobody

Horrible experience (PLEASE READ). This winter I got in an accident and since I don’t live in the Syracuse area I asked the officer at the scene where to tow the car, he recommended Michael’s. My car was towed there and I called that day to ask the state of my vehicle. I explained that my car had been brought in without me to which the man on the phone said “oh yeah honey it’s totaled” before I even told him which car was mine. My dad is a mechanic and I have a decent understanding of cars so I responded “what’s wrong? Is it the radiator?” To which the man replied “oh yeah, radiator, cylinders, coolant, everything”. I questioned this because those things are not related or even specific terms. Rather than answered my questions he said “stick a fork In it darling” and hung up on me. I had my car towed back to my home where I discovered the only issue with my car was a messed up bumper and a bent wheel. I fixed it myself for $50, Michael’s just wanted my car.

Very kind and personable. Would highly recommend to anyone that needs a tow! Please remember to move over for tow truck drivers! They are someone's family.

Great guy, professional and understanding. Highly recommended!

Awesome place

Called to find out about a tow the guy there was very rude would not give his name, yelled at me and was very unprofessional, do not recommend.