Empower Federal Credit Union

Since covid the drive through teller takes forever. Waiting a half hour in line is unacceptable. Employees are friendly and helpful. Can't wait to go into lobby again. Can go to a professional sports game and into a restaurant but can't go into a bank. They are carrying this way too far.

Should post online that lobby is closed on Saturday and only drive thru open

Staff is very friendly and helpful. Members since 1974.

I have been a member of Empower for many years (going back to the Power FCU days).nI have kept all my accounts with Empower because they are a fantastic credit union that has great rates, and really treats you like family.nThe staff at the Morgan Rd location are wonderful! They know your name and always greet you with a smile. They are exceptional at helping you with whatever financial matters you need.nI also enjoy this location because even on busy days, you aren't waiting in line forever.

After waiting in line for 40 minutes, was told they didn't have time to help me open an account because they had other people to help . I thought waiting my turn in line took care of that . Terrible customer service . SECNY was more than happy to take on a new customer .