Tim Hortons

Quality of donuts going down and drive through person not easy to get along with

I had a bad experience at this placenOn Google it says Dining room is open.nWhen i called to check, they told me that the dining room is not open. I used the Tim Hortons app to place the order. It gave me too options. Either to drive through or pick up. Dining in was not an option.nI was staying at 20 minutes walk and decided to walk to pick up my order.nI walked in the icy snowy weather as I wanted to get some exercise and not add to the pollution by driving unnecessarily.nWhen I go there, the door was locked and there was no way to get in to pick up the order. I called the store and they told me that drive through was the only option. I asked them as to why pick up was an option. The person I talked to was Peggy. She told me that I have to call customer service to have my order refunded. I explained my ordeal and asked her if she would kindly bring my order to the door as I was standing outside. She was kind enough to eventually bring my order to the door. Hence 3 stars for the place. Otherwise it would have been minus 3 stars. As shown in the picture, they have a display “Dining room is open” which is very misleading.nI hope that in future they are able to avoid miscommunication.

The parking is scarily inconvenient. The staff was helpful and polite, but the assistant manager on that shift was not. Service was a little out of order, and my food was cold when it shouldn't have been.

The food is goodud83dudc4d But there is usually a long line in the morning.

Gotta have my tims! This coffee is by far the best I can find in the fast food type department... lolnI also enjoy the app... and the every now and then offers I get... I wish there were more for just regular coffee tho...