Clayton Marina Sales & Services Inc

Very friendly people

Do not rent a boat here.nI attempted to rent a boat Sunday to Saturday. When I first called to set up the rental, it was agreed that I would pick it up on Sunday before 10am. Two days before I was supposed to come and pick up the rental (Friday), a woman from the Marina called and said that I wouldn't be able to pick it up on Sunday because they would be closed. The purpose of her call was to make other pick up arrangements. She said if I came in Saturday before 12 and paid the rest of the bill and signed another form, they could leave the keys in it for me on Sunday. I couldn't do that because I am from out of state and would not be arriving until Saturday late at night.nWe agreed on Monday.nThen, on Saturday, a different woman from the Marina called and said they were also closed on Monday. But she would come in and give me the boat, we decided on a time.nMonday came and there was a storm, so we couldn't be out on the water so we decided I would pick it up on Tuesday.nI arrived on Tuesday, and they said I needed to pay the entire rental week of Sunday to Saturday, even though I couldn't get it on Sunday due to their hours.nI explained this to the 3 women at the desk (I believe I had spoke to each of them on the phone at some point), and they said that I could've picked it up anytime on Sunday and that there was someone there all day on Sunday. This is the exact opposite of what I was told on the phone.nWe had to go back and forth quite a bit and it was very unpleasant until they agreed to not charge me for Sunday, they still charged me the tax for Sunday though.nThen, when I finally got the boat, the gas tank was broken so it just read 1/2 all the time and we needed to check it with a manual dip that I purchased out of pocket.nAlso, my dad pointed out some scratches on the skeg when we did a walk through of the boat to the woman who was showing it to us.nWhen returning the boat, a different woman than the one who showed it to us saw the scratches and said they may need repair and we may need to pay for them. We explained that they were there before and pointed out when we picked it up. She had to go check with others and then came back out and said they wouldn't charge us. It was just a hassle and a poor experience, when renting a boat for so much money, it felt like they were just trying to get more out of us anywhere they could. It was also very disorganized and not well communicated, they should keep notes of communications with clients, like when a renter was contacted and what was discussed. We will be renting a boat every year for the foreseeable future, and we stay on an island very close to Clayton, but we certainly will not be renting from Clayton Marina ever again. We will find another place to rent.

Had a wonderful experience renting a boat from Clayton Marina on a trip this summer. Very friendly and accommodating folks that made everything so easy and made us feel right at home. Professional staff, nice boat. We had a blast! Will definitely rent from here again! Thank you!

I have loved working with Heide and Casey! I would recommend Clayton Marina to anyone! They provide phenomenal service!

Excellent as always. I store all my boats here. Mechanics are very, very good! Thanks!