Work 'N Gear

Should call ahead if you know what you want. Sub par work gear and selection.nCost is on par. Customer service reflects owners involvement.

I wish I could leave a negative review. I purchased a pair of Thorogood boots from this store approximately a year ago for around $300.00. I noticed a month or so ago that the leather around the heal area was detaching from the heal. I emailed pictures to the manufacturer detailing what was going on. I received an automated response telling me to go to the vendor (Work ‘N Gear) and use their team to return the boots for inspection. I went to Work ‘N Gear and was greeted by the service manager. She indicated that she had no idea what I was talking about and that their return policy was only good for 30 days. She reiterated this to me multiple times in a more onerous tone each time. I immediately called the customer service number on the Thorogood website and left a detailed message about what had happened. It has now been over three weeks since I have called. I am severely disappointed in Thorogood’s product, Thorogood’s customer service and the ignorance of Work ‘N Gear. It is truly unacceptable. I could not imagine operating my family’s company in such a manner. I will do everything in my power to ensure that my coworkers, my family and my friends do not spend any of their hard earned money at either of these companies.

They do not back up their product at all. $280 Timberland pros. soles are falling off within 3 months. They won’t do a thing for you. Don’t shop here!

Good range of work wear. Carharrt at good prices. Helpful staff too.

Little pricey but great service and selection.