Liberty International Trucks of NH, LLC

Super helpful and fast to get me my truck and on my way

Thank you so much for always being there when I need parts and getting them fast so I can get my trucks back on the road

Great People. We buy a ton of parts from these guys and are never disappointed. Salespeople are the best. You will always be treated well regardless of the department you are in. Check them out they stock almost everything.

Perfectly good. But there was no public restroom.

Parts department is great. This review is for service and honestly if I could give them a zero I would. Called to make an appointment and they admitted to being booked out a week and half but if I dropped off they would try and get it in so I did. Truck was there for two weeks and I hadn’t heard anything, understandably they told me they were backed up. So I called they said I was next to go in. Another week passed still no call, so I called again still hasn’t been into the shop again told next one to come in. 4 more days pass, still no call. So I call again. They told me they could not duplicate the issue, which is temperature related happens in the cold/rain. Almost a month after I drop it off the temps are now almost 20 degrees warmer. When dropping off I told them sometimes you have to drive it awhile to make it happen. The issue was an intermittent electrical problem that would cause multiple malfunctions at the same time ie. gauges fluctuate, revving, wipers inop etc. again all issues related and fail the same time. I get to the one month mark and still not a single time have I gotten a call. So I call again. Still can’t duplicate. At this time I email videos of the issues happening (which I had to email a second time to confirm they got the videos because again the awful communication no one responded) I am now without my truck for a month and 3 days. STILL NO PHONE CALL. So I call again. Still can’t duplicate. So I say I’m coming to get it. I get there and they tell me they fixed the wiper problem. And they got the gauge issue to happen once while driving but not in the shop. I ask how they fixed the wiper problem but not rest. They tell me they drive in the shop with them not working “checked relays” and found they were bad so they changed them and it fixed them. Which makes no sense because A. It only happened when other issues occurred. If other problems didn’t exist the wipers would work. And B. If a relay fails it fails. It doesn’t work some times and not others then they proceed to give me a bill for almost $1200 dollars with nothing fixed. Never called for extended diagnostics authorization never called for relay authorization which is cheap but had they called I would have told them that is absolutely not the issue. So I get the service manager involved. And I will say he was very professional and me being in the industry myself for over 10 years I know he probably knew nothing about the completely awful communication and customer service. I did tell him the relay repair was bogus and they said they stand behind the tech that did it because he is their “A” tech. So they cut the bill in half which I did appreciate but now I’m still out 600 dollars with no idea what was actually done and low and behold the wipers fail again. They tell me I’m better off not going elsewhere because someone else will have to start over what they have already done and I’ll be honest I don’t have a friggin clue what they actually did. Lost a month of business two trips over an hour away and out 600 dollars for literally nothing. Worst customer service and communication I have ever experienced and I was a service writer for 3 years at a large GM dealership. So I know how it works. I literally don’t think I could be more disgusted with a service department and sadly this will make me never buy an international truck again due to this being the “local” service department