Map
Detailed Information
- Place Types Gym
- Address 2423 N County Rd W, Odessa, TX 79763, USA
- Coordinate 31.8610042,-102.3969532
- Website http://www.trufitathleticclubs.com/
- Rating 3.2
- Compound Code VJ63+C6 Odessa, TX, USA
Openning hours
- Monday 5:00 AM – 12:00 AM
- Tuesday 5:00 AM – 12:00 AM
- Wednesday 5:00 AM – 12:00 AM
- Thursday 5:00 AM – 12:00 AM
- Friday 5:00 AM – 10:00 PM
- Saturday 8:00 AM – 7:00 PM
- Sunday 9:00 AM – 7:00 PM
Photos
Reviews
Better Business Bureau gives this company an F and 1 star. This business is NOT accredited by BBB. 159 official closed complaints in 3yrs, 60 official closed complains last 12months. Most related to not honoring cancellation contracts and poor customer service. A formal written statement to your bank to end direct payments from gym will not be used against your credit, but any late payments without notice to the bank will be used against your credit.
I don’t want to completely tear this business down. I knew what I was getting into whenever I signed up. Sadly, things have declined. I understand business is down. My biggest problem at the moment is that I can’t even get someone to answer the phone. So I show up, ask about canceling my membership and they say I’m at the right place. Perfect! They get my info, and then hand me a number to call??? I’m like, forreals??? Anyways this so called membership maintenance number hasn’t returned my call. Idk if this is some way of holding onto me for as long as possible, but I just want to cancel. Can someone help please? Thanks.
I don't even know where to start, I have been coming to this gym for more than 2 years, it has always been the same problems, if the bathrooms don't work, the machines have not been fixed for months, but now with the pandemic they are getting worse. They demand to wear the mask all the time but the most workers who welcome you do not wear it, it’s been weeks that they haven’t been disinfecting much less cleaning the machines, (check the fans) the extra classes like pound 6 if there is no one to teach been unaware,There will be no class (even if I paid the extra $ 15) and the worst thing is that you can't even use the shower because it’s been days without HOT WATER !! ans I haven’t seen a sign about it. my proposal is simply if they do not fix what one pays to use per month, and if they do not set the example ... simply DO NOT DEMAND AND RETURN THE MEMBERS FOR NOT ENTERING WITH THE MASK ON. I wait for a solution, no answer to this comment thanks
Please don't fall victim to their membership scam, you will have to sign away on a keypad as they re write the membership behind you. I got scammed when I told the representative I was only staying for 5 months he had me signed then put a 12 month contract after I signed the keypad only to know this 5 months later when I tried to cancel. 100% WOULD GO TO CRUNCH / LA / GOLDS / 24 / ANYTIME I've been a member at all of them and TRUFIT IS BY FAR THE WORST.
I DO NOT recommend this gym. We cancelled over 2 years ago. Then when they changed their name from Hero’s to Trufit recently they began withdrawing money from my account all of a sudden. It’s been 3 months and they still tell me there is nothing they can do and cannot refund me my money! This is a scam! And it went from $30 to $70 dollar withdrawals. They lady at the gym say sorry and that I should expect yet another withdrawal this month. Oh yeah and still had the nerve to ask if we wanted to renew our membership! If you sign up beware and if you have canceled your membership check your bank account..nnUpdatennAnd don’t fall for their comments on here. If an account is canceled it should be canceled period! They have told me there is nothing they can do and sorry! So I’m gonna have to deal with my bank instead!
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