Kelly Grimsley Honda

Amazing salesman Dion who spent time taking us through our new vehicle step by step. Immensely helpful staff in all other departments including the sales manager Tristan who made sure our experience was one that provided us with returning faith in the hard work and expertise of the dealership that we had lost years ago. Thank you Kelly Grimsley Hondanin Odessa, we look forward to doing business with you into the new year.

Alejandro Rodriguez was my salesman. He is very professional and helpful.He got me a real good deal.I got the car I wanted in less than 30 minutes.He made my transaction real smooth.

Hello I went to this Honda location and had the best experience ever buying a car. Daisy was amazing at how she conducted herself in a professional manner and gave me an amazing deal. I had low credit and everything and she was still able to get me in a 2016 Ford Fiesta. I would never think I would be able to afford such a nice car. I really appreciate you for everything. Y’all if u come to this place please ask for her she will help you any way she can.

Today was our first time dealing with this dealership and it was not a good one. We dropped off my car yesterday to have it serviced and to check my air conditioner since it was having problems. Were from east Texas so we were only use to our dealership where we had a plan that covered our services like oil change, filter and so on. To our knowledge at the time we thought we could take that service to any honda dealership. When we dropped off our car we told our service guy about what we were there for and about us having the plan we had plus our warranty on the car. He said yea that's fine leave everything on the dash and we will take care of it. We left both plans on the dash and left thinking everything would be fine. When we come back today to pick up the vehicle we were told how much the air conditioner would be, we already had an idea that it would be somewhat high but then he told us the total and that really caught us off guard cause we weren't expecting to pay for the other services. We tried to explain that we had the plan to cover it to which he said he had know idea what we were talking about. So I went to get it and it was sitting right there on the dash where we left it for him. He asked someone and then told us that we don't carry this and there for we would have to pay. Us still upset about this tried to explain that if we would have know they didn't have this we wouldn't have done anything to which he just kept talking over us and said we don't have it and you never mentioned it. Which again with him still talking over us we tried to explain it would have been nice to know ahead of time that you didn't take it and let us know so we wouldn't have spent that much money. To where he just didn't want to listen or care and just said well we don't take it maybe the other place will give you a refund. I don't think its fair for someone who told us to leave our paper work on our dash and that he would handle everything to tell us were lying and we never mentioned anything to him. If it wasn't mentioned then why would our stuff be on the dash in the first place. I did contact the manager about my situation and to let him know about my experience but I still think we were treated unfairly and I would hate for someone else to have their first time experience go like ours. I guess make sure you explain everything before hand because our service guy apparently decided to do what he wanted without even giving us a phone call to approve or deny anything we might not want.nn*I read your reply and understand that. I am glad that my husband was called today and was apologized to and worked it out with one of the service managers.

They gave me good service and r very friendly guys.