Honda of Bartlesville

With Covid concerns we asked if we took our van in for recall (5 different ones) how service handles health safety. They assured us we didn’t have to go in, and they would wear masks when they met us. Upon arrival they met us outside as stated but had no mask. My wife asked about the masks and they said they were not required to wear them. I’m addition they got our recall wrong saying it was only one recall, which we actually had five different ones, in which we had to go inside to straighten out. In addition this is our only vehicle, and while having two young children a loaner would have been nice but was not offered because this recalls will take ~5 hours. This is the second time sense this pandemic started that we have had to be in close contact and go inside while and no one has taken precautions. This time was the one that broke the camels back. We have been customers of Honda of Bartlesville for over 8 years but sadly they have lost our business after this lease is done. It saddens me to see local business hurt by this, but this was your own doing. Perception is reality, and if you’re not concerned about my families safety, you don’t care about your customers we are just another number to you. You’ve lost my business.nn[Edit @1:20 You just called and said our Van will take more time than thought, this time you did offer a courtesy car, because of that I will give you one more star. It would have been nice to have it at the beginning. Now I'm wondering if this is because you read the review?]

The service was really excellent. They were kind. I drive a subaru and apparently had 2 lug nuts that were not the same as all my others, when they noticed this they changed them out and put on the right ones free of charge. They handed out flowers in the lobby lol (probably above the average courtesies, but still). They washed my car, which typically isn't your norm, in my experience, when getting your oil changed. And they called the following business day to follow-up to make sure I was still satisfied with my experience. Super awesome customer service.

Super car buying experience from beginning to end. Scott Upton and everyone that works at this dealership are dedicated to excellence and customer service and satisfaction. Wonderful experience

Not my first choice. Very expensive oil change. Not very friendly. Always wants to do a bunch more expensive work.

Jason, the salesman we worked with, was very helpful, respectful, and accommodating. We were torn between two different cars, one of which was at a different lot. While exploring our options, we offered a slightly lower price. The manager came out to talk with us about our offer and was extremely condescending. Prior to talking with him, we were still open to paying full price but when we left to discuss our options all we could talk about was how condescending he was. It really put a negative spin on our decision making process....but it did make our decision easier. Hopefully he can learn from this feedback and others will have a better experience!