H&R Block

I am disappointed to have a negative experience with a company I’ve used for years. This season was our first time filing in person and my frustration comes from staffing/management rather than the tax specialist we worked with. She was very helpful but seemed to struggle with our return. There were multiple times where my husband and I had to show her something she almost missed on our return. That’s always concerning when it comes to your taxes.nnWe had to break up our meeting over two days because of scheduling mistakes from the young, staring-and-scrolling-before-working receptionist. They seemed to be understaffed this week so our consultation kept getting interrupted with walk-ins and phone calls. Overall a very negative experience.nnAgain, I don’t want to fault the tax specialist - she was doing the best she could with a situation not of her making. But whoever manages this branch/store needs to make some changes. Needless to say, we will not be working with HR block again in person or at this location.

I absolutely adore Shirley Scott, she is so knowledgeable and soooo helpful and patient with us every year. If Shirley ever leaves H&R Block I will have to find another way to handle my taxes or follow her wherever she goes :) I have been a client with H&R block for over 15 years and she is the only tax rep that I have referred to my friends and family. She is amazing!!! Thanks so much Shirley as alwayts

Patricia went above what she had to do and I'm grateful for her help and knowledge

Everyone is friendly and accommodating. My tax preparer cares about me! I love her!

Professionalism and excellent explanations of every step of the process.