Modern Collision of Burlington

If I was able to leave zero stars I would. 67 days for repairs and not one phone call for a status update. They don’t communicate with rental car company or return phone calls. Make sure you video and record when you drop off vehicle. My head computer unit went out at accident. Told Andrea at Modern that I lost navigation and connectivity. Finally told vehicle was ready on 3/31, went to pick up only to discover computer was still not working. Andrea never checked it or put it on estimate to insurance company so now it’s not being covered, because they have no record of it being related to accident. So a $3000 repair is not being covered. Stay away from this body shop.

They replaced my rear bumper and muffler. Aside from a hanger that broke off on the muffler it's been fine. They reattached the hanger. However, if you go here do not deal with Dustin. He doesn't return phone calls. He doesn't show up for appointments that he makes with you. He also promised me some free touch up paint for my car because there were some paint chips after they pressure washed it. I've never gotten that paint after leaving him 5 voice mails. So as a company, they're okay. But Dustin is disappointing.

Had my car fixed here after a collision, and am very impressed with their work. The car looks great, and their customer service was above and beyond what I expected! Very glad I took my car there, I highly recommend them if you need some work done.

At first they seemed very knowledgeable and we thought that Modern was the body shop we should use. They quit answering our calls and did not return messages. When we picked up our vehicle several safety systems, like lane departure, no longer worked. I had told them that I was concerned about those sensors when we left the vehicle with them initially. It turned out that they used filler in the bumper which disabled some of the sensors—the manual indicates that fillers cannot be used in the bumpers. We waited for them to contact us when the new bumper was ready—they couldn’t find the bumper that had been delivered by our dealer the previous week. It took all week from when we dropped the vehicle off for them to install the new bumper after they found it. My husband stopped in because they weren’t returning our calls—our vehicle was ready! Unfortunately, they couldn’t locate the key. We had also told them that our gas mileage had dropped significantly and that there was a noise coming from the rear end—they decided not to address those problems. We took the vehicle to the dealer and found out that the bearings had been damaged and needed to be replaced. If I could give them zero stars I would!

Got rear ended back in January. They did an amazing job on my Ford Focus. It looked brand new and ran that way too. So thankful for them.