Castle Megastore - Tukwila, WA

Was told I had to leave because I had my 5week old in a wrap carrier against my chest and apparently newborns aren’t allowed in. They lost a lifetime customer. Not sure who my newborn was hurting. Called Lovers in Tukwila and they said it was fine for me to bring a baby under 2 years old in their store, they will be getting my business from now on.

This place defiantly has better prices than Lovers, but honestly you can totally tell the employees are sales based, and they will only give you good customer service if you are spending money. They also are selling EXPIRED product. It’s lube and it’s called VelSkin and it is in a blue and white bottle I asked the employee about it and they said they would put it behind the counter and they did, but then when I came back a month later the same bottles were still on the shelf with an expiration date from April. I just thought everyone should know and everyone should be reading the expiration dates while shopping here.

Great staff. Super helpful and open to discussion. Did judge or feel awkward to talk to them. Prices on some things were outrageous, but I doubt Castle can really control that much if the maker sells it to them at a high price in the first place. A mini massager shouldn't be $25 when it can fit in the palm of your hand. $10 would have been acceptable and I would have bought 2 of them.

They have a nice little selection of essential oils - I got myself some tea tree and patchouli. Upon my return visit, however, I discovered that the only reason I got any attention at all on my last visit was because my friend was helping me - the rest of the staff was standoffish and all clustered at the front of the store gossiping. It seems like they're overstaffed, if I had to guess. Lovers is a little pricier, but it's worth it for the decent service.

Such a huge and diverse selection! This store is way better than Lover’s, much more professional and fun, very knowledgeable and friendly staff. This is my new favorite store.