Whitehall Shell

My passenger floorboard was wet after rain. Carl knew exactly what caused it (sunroof tubing). I was able to bring it in the same day as I called. Soon after, there was the same issue and they looked at it immediately and fixed it - no charge. They stand by their work.

Close to my home, been to this location 2x for inspections. The first appointment ran late to start and finish which was frustrating (but I made my appointment on a Friday at 12pm when everyone was probably starting to take lunch, which was partly my mistake.) I was compensated with a discount and an apology, so I returned for the second inspection. The second one was perfect - they fit me in at the last minute and were finished even earlier than they said they would be. Very friendly staff, and during both visits, as I was waiting I overheard customers call from other shops in area asking for this Shell to remediate some issue they couldn't get resolved where they were at. I would bring my car here for work if needed.

I have used Whitehall Shell multiple time and each time I have been very happy with the service.

I want to thank Rashi , Carl and Monica for the outstanding service that they provided me. I brought my car in for an emissions inspection and they resolved an issue that I was dealing with for the past 3 months. It only involved 4 screws. I took my to the dealership on route 1 , Academy Ford who wanted to charge me almost $1000. to replace parts that I didn't even need!!! The other repair shop had my car for 2 days and couldn't figure it out. Shell had my car for 1.5 hrs and fixed it!!! 4 SCREWS!!!! I HAD TO BUY THEM LUNCH!!!! GREAT JOB GUY'S!!!!

Trust the negative reviews. I can’t speak to the level of auto service but the customer service is horrendous.nnI pulled into the lane near (but not in anyway blocking the garage) this morning and was ignored for 15 - 20 minutes by at least three employees. I waved to one to ask the procedure and was ignored. Once he finally acknowledged me, it was to aggressively jump out of the car he was moving to tell me I had “everybody jammed up.” If I had every jammed up that means you saw me correct? And who exactly is everybody? I was in NO WAY blocking either lane or him as he backed up. I intentionally backed far away from him to leave space. He literally SHOUTED “Is there something I can help you with?” Again. After I was ignored for over fifteen minutes. When I told him what I needed, he told me that I needed to move. He didn’t mention the procedure for getting help, where he wanted me to wait, or anything else that would imply he had any intention on actually helping me. Just that I needed to move. Again I was NOT blocking him in anyway.nnI called into the shop to explain my experience and was told for several minutes how I should have essentially put on a song and dance to be noticed. When you bring an automobile to an auto service center is it not implied that you are seeking auto service!? Again, I attempted to get the attention of at least two employees. I’ve literally NEVER been yelled at by someone in the auto industry (or any customer service professional for that matter). As a woman who attempted to get service on my own, this was a demoralizing and extremely disrespectful encounter. Beware. If you fit a certain profile, I assume you will be treated well. If you don’t, good luck. This entire encounter took place in front of my three year old son. Absolutely disgusting.