Hancock Whitney Bank

I still don't understand why or what is going on with this bank!nMy husband passed away on a Friday, my best friend told me to go the very next morning to the atm and draw out what ever I could. Why I asked , she said just because. So Saturday morning she called and said did u go to the bank , no I said. She told me again to go and draw out whatever I could. So I did and I drew out $500 . Sunday comes and I go back but the atm tells me invalid use of a access card.nMonday I go make arrangements at the funiral home. Tuesday I go to social security office to report his passing because he was on disability. I leave there go to the bank . I ask them why can't I use my husband's bank card and I explained what had happened she looks in the computer and said his account is frozen. I'm like why would it be frozen ? Oh probably because the obituary was seen . I said no mam he didn't have a obituary. Well probably social security office called . I said no mam I just reported his passing then came straight here. Oh well someone must have called. I said wait so I can call y'all and say Jane Dow passed and y'all just close the account.nShe couldn't give me any information because I wasn't on the account but I did have my marriage license but not good enough.nI was getting statements from the bank and they was charging his account a montly fee.nI called and asked how could they charge for a account that is frozen. Lady looks and said it wasn't frozen.nI called the main branch and they said they didn't know what or why and couldn't dicuse anything with me.nud83dude14ud83dude14ud83dude14ud83dude14ud83dude14ud83dude14

No complaints with this bank. Staff is friendly