Dunkin’ Donuts/Baskin Robbins

I work at the Dunkin in Monroe. The service here at the Madison location is awful. When someone walks in you should greet them or at least acknowledge that the customer is waiting on you. Say “I’ll be right with you” or something of the sort so that they know that you’re trying. I understand that drive thru time is a priority but you can’t just ignore walk in customers.

Coffee was ok...not very frozen for a frozen coffee but it tasted good.But the reason for the 1 star is because they claimed they didn't carry jelly filled munchkins? Sooo...what am I even doing here?

It was so hot inside and the shakes we ordered tasted like ice milk with no flavor of the ice cream, very disappointed

For me to review a Dunkin as anything less than 5 stars is rare. Anyone who knows me, knows how much I love my Dunkin! It’s my local, on-the-go coffee place — even on road trips, I’m searching for one. I have several “favorites” and rave about all the seasonal flavors, etc... Lately, I don’t know what is going on at our particular location in Madison, GA, but I have received the most horrible service. It appears this location is possibly under new ownership/management or something because employees are rude, orders are wrong, and items are missing... If higher ups read this at all, or care about how they’re stores are doing, you may need to check out what other reviewers are saying about this location because we’ll take our business elsewhere. It’s a shame, because I literally could make a Dunkin run 2-3x week and that’s easily going to fall to about 0-1x, when I’m absolutely craving it. Shame.nnUpdate: 02/2021nOne morning, on my way to work, I placed a Mobile Order. As I was hopping off I-20, I pushed placed, arriving in less than two minutes to a line wrapped around the building and out to 441. Needless to say, I would’ve be 10-15 minutes late to work had I stayed and waited. Unfortunately, while placing my Mobile Order, I selected for my Free Beverage, and did not receive since I left the line. On my lunch break, I went back, through the line, asking for the favor to replace my missed out, free beverage. Thankfully, she was polite and sweet enough to provide me with the coffee I wanted earlier that day. Thank you!

Several employees DID NOT HAVE A MASK ON. Poorly managed as if there was no system. They were all over the place. Bumping into each other and no one knew what the other was doing. Sour cream donut was crispy at the bottom. Had to wait on my coffee and splenda was left out. Please slow down and most importantly BE SAFE.