Starbucks

I was really impressed to see the way the barista handled a homeless person who was in the store harassing customers. They are truly front line workers whether we credit them as such or not.

I visited this location a little over a week ago, and to be honest the scene that I witnessed has appalled me. Now I wasn't going to write this review, but I am worried that if I don't speak up then some other poor customer will be demeaned and/or made to feel uncomfortable.nWell I was in your store I had the misfortune to hear my barista Clorey and a middle-aged(?) man I did not get the name of, have a beyond inappropriate and demeaning conversation about multiple customers passing through the drive-thru.nAs a 30-year-old man, I have unfortunately been witness to plenty of inappropriate and demeaning conversations, but to hear two employees speaking in this manner in front of all of God's creation was an absolute first for me.nnI mean, this is Seattle in 2020 - to shame and insult your customers based on momentary judgments of who they are is astounding.nnAs a Starbucks shareholder, is this what I have invested in? A coffee shop is a space that is supposed to make the the customer feel comfortable and welcome.nTo be honest, I don't think I could have felt any further from that. Even though they weren't speaking about me, I can only wonder what they said about me when I was ordering?nnMaybe Starbucks is too big nowadays, maybe they don't care care who they hire or what they say, but I don't patronize anywhere operated by the kind of people I witnessed here. I mean I know it's aurora but....nMaybe my time and yours would be better spent somewhere else.

Klo? Khloë? I don’t know which but hopefully they can spell it correctly on an unemployment application. Nice to me but clearly a monster to the other staff. No thanks. There are other coffee shops in town.

They were nice and the coffee ☕ was hot...

Megan, the Barista, is fantastic! She could remember my drink from months ago (yes, MONTHS ago) after not seeing her since then. She’s super nice. And I don’t say that just because we have the same name! ;)