Public Storage

In March of 2020 I rented a climate controlled unit 10x20 upon checking in with the customer service rep the unit I was assigned was actually 2 10x10 they had taken the divider metal wall out and stacked on one side of the unit and screwed in place. This was the only unit that was available so I took it. The cs rep was supposed to make notes in the system. Also I was told that the rate would be the same for 1 year as they had just increased their rates in January. Well none of this was the case a few months after my rate increases $40 a month Conveniently after there was a fire on the property and 20 outdoor units burned down. Also I was not allowed access to my unit for 3 weeks because of the fire. Then in February 15 2021 we begin to move into our new home storage rent was paid until March 1 so I figured we could take our time, not the case our first truck load the new staff “ oh your moving out when are you going to be out”. My response was by the end of the month. That afternoon with only 20% of our house hold goods moved I get a call from the officennOffice “ so I understand you are moving out I need to know the date you will be done”nMe : by the end of the monthnOffice : no you have until the end of the weeknMe :I paid for the month it’s mine until the firstnOffice: your code will be deactivated Friday end of business better have everything out and hung upnnSo we get everything out over the next couple of days I call customer service and they said they cannot help me. You must speak to the district manager we will put a not to call you. So we are out by the 19th and the next week I get an email stating I owe for damages to the unit due by March 1 if not paid will file in collections. Call the location and here is where they try to charge me for the divider wall being removed and the metal stacked on the side. The CS rep hangs up on me because she says there’s no notes from when you checked in so you removed the wall and now you have to pay. After back and forth with corporate they finally have the district manager call me and he said he will wave the damage fee. I strongly recommend you store your house hold item elsewhere unless you like to deal with rude people who lie and try to rip you off. Your stuff is not safe here definitely have your house hold goods insured if you store anything here.

This facility has amazing customer service!nSusan has been ever so helpful in assisting us with anything we need! She truly represents the facility in such a positive manner.nnIf you live in this area and are need in if additional storage this facility will make you smile! We highly recommend!!nHarry & Deb Womack

We are a team, we work hard to achieve a common goal, and that is to strive, drive and compete to be better then any competitor. We are here by choice. And we are only as strong as our weakest link. It’s not an ordinary job it takes a person that can adapt to different situations and no given day is the same. I enjoy what I do and am thankful that I have the drive and ability to do what I do.

Manager on property ( Susan ) was very thorough, professional, helpful with my concerns and needs for a specific space for storing our business supplies. Hopefully the property remains the same in long term, as we look forward to staying here for at least 2 yrs.. Thx again for all help with smooth move in.. ud83dudc4dud83cudffc

Teresa was a great help in assisting me with my reservation and answered all my questions. She was very professional and courteous.