Moe's Southwest Grill

Food is good , but the place needs deep cleaning would not go back until is cleaned up

3rd time now order was placed online. Given 30 mins each time. For 3rd time now order wasnt ready or even started. I get told they have been busy. Why have your customers place online order if you cant have it done on time. Have someone specifically make the online orders. Using up most of my lunch time to wait on my order.

They will refuse to put queso on nachos.nYes, you heard that right. They refuse to put queso on your nachos even if that's what the customer specifically asks for. They say it's because it makes the nachos soggy. Fine, it makes them soggy. What if that's what the customer wants? No. Still won't do it.nWhoever new management is, you're doing your job wrong.

Go To The Local MOE'S SOUTHWEST GRILL Near You, For Variety of Burrito's and Tacos! -- TELL THEM LENORA LOVE SENT YOU!

Great food, however customer service training needs help. First day, I had to wait an unexpectedly long time on my limited lunch break because the staff wasn’t prepared. They were also talking with someone off the clock about how horrible it is to work there, in front of waiting guests. I wasn’t irate, I was very understanding and the young man who checked me out passive aggressively told me to have a “blessed day” ....what is this, chic fil a? I tried visiting the next day. They have a sign saying they provide masks, I forgot mine at work. I was the only customer in the building, she was unable to provide a mask and refused me service...... wonder why they were empty. went to the jam packed Starbucks next door and they were happy to supply and serve.