Crunch Fitness - Trinity

Really disappointed with this gym. I had an issue with my bank which resulted with my monthly membership charge not being able to go through. I resolved the issue within several days and I was still charged a $15 late fee. Previously I have never once had an issue and have been a member since before the gym opened. I tried to contact a manager several times to discuss this issue but have not been successful. I’m not concerned with the money, I just feel that this is not how you treat someone who has always been in good standing. The fact that a manager can’t even reach out to me is pretty terrible.

Great place! Lots of equipment to choose from. Plenty of options for group classes. Staff are always friendly, and other members are courteous, helpful, and kind.

Best gym I've been to in a while! Great equipment, awesome employees, and GREAT trainers and classes.

If you’re looking for a gym and want training sessions?! Highly do NOT recommend crunch. The worst cancellation policy. Amazing to start with HELL to end with. Never pause or try to cancel once you start a training session through this gym.nEven their third party POS system, ABC Fitness is so terrible they’ve been reported to BBB numerous times by other clients.nFor a personal trainer $420 biweekly (not worth the price) and being told different amount sessions that has not added up to what I pay is a minor problem issue.nHowever, I haven’t been to Crunch since November 2020... I was charged $1260 on my bank account from this gym last week. $420 twice in January and today Feb 8 another $420 charge. I have no appointments set up with a trainer and this is not a gym membership. I don’t talk to any of those workers in there any longer therefore where is it okay to still charge a PT training sessions when there’s no sessions? Ive sent emails to keep this confidential, I dealt with my bank, I called your POS system and BBB. Never wrote a review unless necessary.nGarbage business.nCharging my account without being in the gym for over three months. And being told to come in to cancel is the only way to stop this is beyond ridiculous. I’ve emailed and dealt with the worst customer service at this facility and their third party. Apparently I’d get a response back from regional manager; it was a personal trainer instead telling me to come in and cancel. Highly recommend going to a different gym. Rather go to planet fitness than stay at this facility.

Great place to work out. The facility is nice and clean. I just wish they offered more classes.