Land Rover Palm Beach

My experience this past weekend was great! My salesman Eric Griffiths provided me with impeccable service while turning in my lease and putting me into a new lease. He provided me with options on inventory or custom ordering. I went with a custom order and Eric followed numerous times to let me know the status of the vehicles arrival and I was able to get it sooner. Also, the staff were very helpful and friendly. Love my new lease and will definitely be back for a 4th lease down the road. Thank you

I turned in my vehicle under mileage and with no damage. They had no issues with the condition or the tire wear when I turned in the vehicle. It was flawless. Several months later I received a bill in the mail for the vehicle being over mileage, wear and tear, and a worn tire. The bill directed me to a third party financial company (not the dealership), I was redirected and transferred around and put on hold until I lost all patience and hope. Then, after several calls and transfers I reached someone who knows what they're talking about they ask for documentation, but the dealer never gave me documentation. I sent them whatever documentation I had by fax since they don't use email (It's 2020, everyone uses email. They made me submit via fax so there is no paper trail and because they want to make it very difficult for you) proving the vehicle was never over mileage at turn in and never received a response. A few months later I received a letter from collections. Once you are sent to collections, the collection agency made me jump through a series of endless transfers and then had me sit on hold for over an hour to talk to someone who barely speaks english and has no idea what they're talking about. Overall I had to pay over $1,000 because I wanted to protect my credit and didn't want to go through all the hoops again while my credit was getting dinged. I have an 800 credit score and am not going to let some shady dealership ruin that. I wish I never leased a vehicle from this dealership.

I had dreaded car shopping until I went to Land Rover and met Rich Matthews. My experience was pleasant, easy, and enjoyable from the moment I walked through the doors. Rich was phenomenal to work with, professional, knowledgeable, answered my questions, was extremely thorough in teaching me about the Velar and its many functions. Over and above my expectations! I love my Velar and will absolutely be a return customer at Land Rover Palm Beach. Thank you, Rich, for making this such an enjoyable experience! Cheers!

LRPB was great in this transaction. I purchased online site unseen, Juan Marquez did a video walk through of the vehicle. We completed the paperwork and the vehicle was delivered out of state within 24 hours! It was exactly as advertised, clean and in great condition. I hope Juan has my next vehicle on the lot when the time comes.

We were in Palm Beach in August and while there I decided to test drive a Range Rover Sport. I was so impressed with Rich Matthews. He was so knowledgeable and answered all my questions. I went back home and decided to place a special order for the exact car I wanted. It would have been much closer to my house to order from the dealership in Jacksonville, FL but I decided to place it with Rich in Palm Beach because of how helpful he was. The entire experience was exceptional. I would highly recommend purchasing from here and I would absolutely request Rich as your salesperson. I got my car in November and I love it!!