Hair by Vanessa Belgrave

I went for highlights on my hair. Three weeks later I noticed all my hair was discolored. I have five different colors. I contacted the hairdresser, and she said “ oh,well I told you you must put a toner on every three weeks.You can’t iron it, and the sun probably made the color fade.” I hadn’t ironed my hair, and I’m not out in the sun. She never advised me of the maintenance necessary. Vanessa said “ You should know. Everyone who gets highlights knows.” I had virgin black hair. I’ve never done highlights. I asked her what maintenance would be before doing anything to my hair. I was told by her “ a toner when your hair grows, and come in to the salon for a purple shampoo wash which is once a year.” I then took more photos outdoors in bright daylight, and sent them to her so she can see you can no longer see the highlights. Again, she said I probably dyed my hair and continue to repeat that ironing fades hair. The shampoo I used was also brought up as an excuse for the terrible work done on my hair. ( She recommend the shampoo and I bought it from her). She went from wanting to see it in person to “ just call me on FaceTime. “ Same excuses were given on FaceTime, and also added “ oh, you can’t see them because you haven’t blowdried your hair. No refund was issued. I would like to add her salon and the blowdryer is not kept clean, and she does not wear a mask while working with clients. Please see photos for reference.