Burlington

I purchased an ítem when I got home box was empty. I called and was told they cant do anything. Im out of my money.

I been standing in line for 15 minutes..!!!! Why are their only two cashiers ?!...

When I first arrived to the store I was greeted by the security and he was very polite. Followed by the women at the register whom told me that I could go and get the babies clothes which I had wanted to exchange sizes for. Well upon return to the register's I had the pleasure of being helped by Julian whom I have to say was the worse costumer service I have ever experienced. I am an executive director at a high quality child care center and deal with people on a day to day so I know just how challenging it can be. But this man was so unprofessional and was the less bit helpful. When I was explaining that I did not have a receipt because my sons father purchased the clothes but the baby grew out of those sizes. I couldn't understand why an even exchange couldn't be done even with the tags and prices on them never wore it either. Julian was not even trying to politely explain the policy he would cut me off and even told me in other words to shut up and listen. I told him okay sir can you please check with his number to see the purchase. He continued to purposely put in the wrong number. To where I just couldn't deal with this unprofessional behavior and asked him to please charge me. I was in no interest of having money returned I just simply wanted to exchange my sons clothes. And to my very surprise when taking my information he also entered my phone number wrong and followed by saying oh well at lease you have an email receipt. I was beyond myself. So much so that I have decided to write this review. After this experience, I can honestly say I will never again shop at this store.

Very Disorganized.

1 hour on line 2 cashier at store poor customer service