Koons Automotive of Fredericksburg South

This dealership sells nothing but lemons. Then they claim they had no idea that the vehicle had problems. We saw a Nissan van for sell on their website. Contacted the dealership to inquire about the van. They told us the van is in excellent condition with only a few problems that keeps the van from passing Inspection. They said the problems are minor and shouldn't cost much. We thought, great they're being upfront about what need to be done, if the problems are minor then we'll take care of it. They told us we just need to change all the brake pads and clear the foggy headlights. That was it. Purchased the van, with cash, took it home and bought the brake pads and cleaning solution for the headlights. My wife turns on the A/C, no cool air. I figured, okay I'll just buy some Freon and put more in the van. No biggie. I notice the rejection inspection sticker in the window. This van has more problems than they told us. Apparently, there's a exhaust leak in the exhaustion system, not only do brake pads need replacing but the rotors too, we have to replace some of the lights, etc. We're discovering more as we go. Called them back about the issues and how they lied to us. Their response was pretty much,too bad. You bought it, 'As Is', and that, 'We told you what we knew at the time.' What?! Had they been honest about ALL the problems, we wouldn't have bought it. These people are thieves and we're looking into legal action. In these day and times, dealerships such as this should be shut down. Just be careful folks. Stay away from this place if you don't want to get robbed.

Loved this place! My dealer Tyler got me exactly what i needed! Couldn’t have asked for a better experience! Will definitely be coming back! Highly recommend.

Reina was very helpful with getting my fiancé into a truck he’s been wanting!! She was patient, helpful, wonderful, and shows/has great customer service and is willing to go above and beyond to make sure her customers are happy and walk out with the best experience at Koons!! We’re very thankful she was able to help us!! We’ll definitely be back in the near future!

These people are top notch. We certainly had a very challenging, almost impossible situation getting into a vehicle. And Reina along with her managers worked hard to get us into a vehicle, and turn an impossible situation into a possible one. They won’t stop until they accomplish whatever is needed for you. I highly recommend them, especially Reina, she did amazing!

Reina Martinez puts in work off the clock, she was working with us after hours to get my fiancé into a car. I’m so thankful for her! We came in not expecting to get a car and she got us exactly what we wanted! She kept my son entertained while we were filling out all the paperwork trying to get everything straight. I can’t say enough about her! She’s amazing! If you need a car go see her! 10/10 would highly recommend. ud83dude42