Lindsay Acura

Used cars sales: Maybe my experience is unusual; I found a car that I thought was a good buy at a good price. I tested it out and AC was not working on it. I was told that it will be fixed in a couple of hours and I mentioned that I would probably come in the evening for more testing. I came back in the evening and another salesperson told me that the car was sent to wholesale because AC issue was too expensive to fix. I appreciate the honesty but a courtesy call would have been great.

While in the Acura service center.... I am submitting this review because the service that I experienced was beyond horrible. I recently purchased a used Acura, and I was recommended to to come to this specific store because I was told that I would be taken care of. While making the appointment the DAY BEFORE I went into the service center, i was offered a loaner car due to the services I wanted done taking more than a few hours to complete. As I arrived to the service center, the associate that I was dealing with was less that tasteful. His customer service was very unpleasant, and he left me with the uncomfortable feeling that I wasn’t welcome. Once we began the process of signing paperwork the gentleman explained to me that there needed to be some insurance changes, which I was more than happy to do. As I was making the changes the associate I was dealing with stated that his “manager” smelled smoke in MY car. Rather than maybe explaining that they have a no smoking policy and they’d appreciate if I wouldn’t smoke in it, (which I never planned on doing due to the vehicle not being mine) I was told that I would HAVE to sit at the service center for the 4+ hours that it would have taken to complete the service. The horrible service I received has left me at a disadvantage; my entire day has to be shifted around and rescheduled due to the employee lacking simple communication skills that are required when working in ANY sort of establishment dealing with the general public. I would recommend that anyone think twice before agreeing to have them work on your vehicle, they seem to make promises that they’ll back out of due to judging a book by its cover. I am a black, young man, and I feel this was THE worst experience I’ve had in the 10 years I have owned cars.

My vehicle needed repairs and there were no Acura dealers in my state. After speaking with Bob at Lindsay Acura he worked out to have my vehicle brought there for repair and returned to me. This was beyond exceptional customer service and something they did not have to do. As this was my first time with them it was an exceptional first experience. They have earned my respect and my business from now on. Thank you everyone at Lindsay Acura!

Lindsay Acura is a great place and knows how to treat its clients. I took my car in for service issue. Bob Hurts took great care of me. Bob was supper nice, knowledgeable and very professional.nnLast week I went I took my car to Acura Columbus and i was treated like total garbage. Acura of Columbus does not do business like an Acura dealership should. Its nice to know that Lindsay Acura is the best Acura dealership in Central Ohio. I'll Decently buy my next Acura from Lindsay.

I was so impressed with David Ransbottom .He promised he would take good care of me and my vehicle and have back in timely manner. He did just that. I asked were was such and such and he told me he had moved on but he would definitely take care of my service needs and again he’s a man of his word. Thank David for doing such a great job. Your professionalism didn’t go unnoticed and I truly appreciate.nnTashanSincerely,