Jellystone Park™ at Birchwood Acres

I simply like their dishes. I always get good customer service here. The place is always clean and the workers are always friendly. Will come back again.

Great experience! Beautiful overall, very peaceful, very nice environment so different and diverse in comparison to the Jellystone Gardiner Location. I highly recommend this location above the Gardiner Location which has a very specific population of people whom are not very friendly and is not at all welcoming to Hispanics. I highly recommend the Birchwood Acres location! Much more relaxed environment. Attendees here at very pleasant and respectful. Will definitely return!

Stayed in a cabin for two weeks. Sunday-Friday. Had a fantastic time. The first cabin had a full oven and the second had 2 electric burners. The wi-fi wasn't great but didn't want the kids to want to hang out inside the whole time. We went boating, fishing and swimming in both thr water park and the pool. Really great time.

Great experience! This Summer we did not go on vacation due to COVID-19, but last minute decided to go here and give our boys an experience. They loved it. The front desk was very helpful and pleasant, Keri and Louise were wonderful. Had a small issue with hot water but maintenance came out to our cabin immediately and fixed the problem. Very apologetic. Pool and laser tag was great!

I am writing this to discuss the poor service from this company during this pandemic. We have a seasonal site (for the very first year) that we booked based on the amenities offered for our four children. When everything shut down, we contacted the front office to see if we would be reimbursed some of the amount due to the delayed opening and no amenities when they finally did open. I was told that there was no decision being made at this time because we were unsure when things would become available. I was also told that I could forfeit my money and my site. Now that things are finally open again, I contacted the front office again to find out what was being done for the month without amenities and was told NOTHING would be done for the seasonal campers. Meanwhile I am quite aware that weekend campers during that time got discounted prices if they asked for one. I think that this is unjust and a slap in the face to those of us that are paying for seasonal sites. I am also aware that other Jellystone facilities have reimbursed their campers some payment, as well as other companies, such as car companies, etc. Also, now that some amenities are open, my children are not able to use many of them as there are still huge health risks as equipment is not being sanitized effectively between people. I understand that we are in a pandemic, but clearly this was a one sided transaction and because of that we will likely be moving our camper to the Gardiner Jellystone next season as well as steering several of our non seasonal friends in that direction. So I propose this question for the Sun RV company... why have you not done the honorable thing?