Wilkins RV of Syracuse

My Husband and I bought our first Camper here this week. Carson was our rep and he was great to work with he made the whole experience a great one. We signed the paperwork yesterday and will be picking it up in two weeks. The staff we have met has been very pleasant here in Syracuse. It is great to see there are still places that have great customer service. Carson we thank you for everything and making this a fun experience. We can't wait to start our Adventure in our New Camper. Everyone at this location has been really wonderful. Thank you Carson and Staff at the Syracuse store.

They bought back a camper from me. They were very upfront and transparent throughout the transaction. Jerry had great communication. I enjoyed working with these folks! I think they are the best RV place in CNY!

Karl went out of his way to make sure we got the camper that worked best for our family. He found the perfect camper for us that for our budget. The service department went through our camper with us answering all of our questions. Amazing experience!

I found Wilkins RV to be an extremely friendly place, very competitively priced and willing to deal. Sales staff ( Jerry ) very personable and knowledgeable. Upon delivery Brandon did an extremely, non rushed over view inside and out of the unit, he knows every nut and bolt, switch, etc... specifications and answered every question. I'm a new customer but have every bit of confidence and trust in the people of this Cicero Wilkins RV and hope to have a continued great relationship in the years ahead. Thank you all.

Stopped in not too long ago to look at 5th wheel RVs. Walked through the front door and was basically screamed at by the receptionist. Sir Sir YOU NEED A MASK !! I don't think she noticed I was putting my mask on as I was walking in. Asked to speak to a sales person and was grilled as to if I had an appointment, did I call ahead, what exactly do I need, WOW. Noticed 3 or 4 people behind the front desk who I would say worked there not wearing masks. I again explained to the Lady I would like to look at some 5th wheel units and was told it may be awhile. As I waited I saw a gentleman sitting behind a desk in the front area and presumed he was a sales person. I asked if he could assist me and was told no, he was waiting for someone he talked to earlier to come in. At this point I asked if I could speak to a Manager, not to complain, but maybe he or she may be available to show me a few units, was told the Manager was off that day. I then asked who was in charge and got the classic deer in the headlights look from the receptionist. I guess that would be the service manager, but he is busy right now. I asked at this point if I could just look at the units by myself and was told they were locked and you are just going to wait if interested. 30 minutes after walking through the front door and 25 minutes watching the salesperson sitting at his desk I said thank you and left. I drove about a mile up the road to Meyers where I was treated like I had been there a thousand times and they were happy to see me again. Within a few moments I was with a salesperson talking about what I was looking for. I was given a tour as he put it of some units and wrote a check for my new Momentum 395 Toy hauler. Brought my neighbor in a few days later who purchased a new Fleetwood 38' class A. Sorry Wilkins, I have to give you at least one star to post, would give no stars if I could.