Palm Island Indoor Waterpark

The gentleman by the name of Evan, has great customer service. He went above and beyond for me and my family. I can't wait for our visit in April.nThanks again Evan

Nice hotel with water park. Easy off and on access from the toll road. The employees are always friendly and are very knowledgeable. The rooms are clean and comfortable. In the evening, the small bar/restaurant offers delicious food. They have a great bartender. Great atmosphere. It's a wonderful place to eat after a long day of driving.

In the middle of a pandemic, this hotel, gave me shelter, while this veteran awaited her outcome of a very confusing situation. Good people, Great coffee, and in the middle of some fun IN Batavia.ud83dude01ud83dude01ud83dude4aud83dude49ud83dude48ud83cuddfaud83cuddf8ud83dude37

If your planning on having a birthday party here DONT! unless you are ok with spending a ton of money to have a bunch of clueless teenagers run your party and by run I mean sit on there phones at the front desk and ignore you. We had my daughters second birthday here in March it was a disaster, stressful and down right embarrassing. We were told we can’t put our birthday stuff in the party room until the last half hour (even though It was completely empty the entire time) so there was nowhere to put the presents or cake but our car, they were unorganized, made us run to the drink stand to get drinks and bring back to our room ONE CUP AT A TIME that was across the entire water park. Why couldn’t we get a pitcher of pop or ever water? I mean I paid over $800.... I think that’s least the 15 year olds you have running the place could have done. Every time I think of my daughters birthday I get mad and regret having it here.

My daughter loved it and I did two two years ago but I just went 2 days ago and it has gone nowhere but downhill. They do not maintain the place anymore. I could care less that half the arcade games are broken just the fact that there was mold on the water slides and black mold and crevices everywhere made me worried for my daughter and everyone else has kids getting sick. The place is closed Monday through Thursday. You thinkthey could drain it out Sunday night scrub it Monday and Tuesday Philip backup Wednesday and warm it back up Thursday for it to be ready on Friday. What should be done at least every couple few months but clearly that's just too much work for them. Just sad because I really liked the place and would keep going if they would maintain it properly but they could care less and just want to make money. Also it's all high school kids running the show down there so you could imagine how well that's going. They need new management or different owner or else you will see this place close up within the next couple years for breaking health codes. I ADDED PICTURES OF MOLD TO PHOTOS! I'm not exaggerating. I never write reviews but I had to make sure people are aware of what they're getting themselves into because kids are involved