Ruge's Chevrolet

In the past (and I have been coming for many years), the estimate provided by the service department was very up front and the final cost comparable to the estimate. However this time, the final cost was roughly $300 over. I was told it was the diagnostic work done the day before which caused the increase - not sure why that wasn't calculated in the estimate. A second issue I had was communication from the service department. I called on a Monday to make the appointment for service the following day; I dropped the car off on Monday. I did not get a phone call Tuesday with a diagnosis and called the following day (Wednesday). I was told the service department experienced an unforeseen backup. Fine. Thursday came and while driving by the dealership late morning, I stopped in to check out the status of the car. I was told it was basically 2 things: that the computer was not working properly and would have to be reset, and that the car needed a tune up. I decided to just have the computer situation addressed and I would deal with the tune up at another time. The next day, Friday, I drove by the dealership and noticed the car parked outside (suggesting it had been fixed but no communication). The weekend came and went, and I made a call Monday to inquire whether the car had been fixed - I was told a part came in on that day and they were working on it then. I finally got a call on Tuesday (a week after the appointment) to say the car was ready to be picked up. Throughout the week, it was I who was reaching out rather than the dealership - usually it's been the other way around. The one thing I expect from a repair shop is honesty - with honesty comes trust. With a repair cost of over $1,100.00 and poor communication, my trust is not as high as it was - hence my rating of a 7.

We worked with Anthony on the purchase of our 2018 Chevy Traverse and couldn’t be happier. He along with the rest of the staff including the sales manager and business manager were amazing and made the process as seamless as possible. They alleviated a lot of the pressures of purchasing a car through their attentiveness and thoroughness. The environment was both professional and friendly. We would definitely recommend their team and the dealership to anyone looking to purchase new or used vehicle.

Purchasing a new Chevrolet Silverado from Ruge’s was a smooth, no pressure experience. They answered any questions I had and had the truck I was interested in ready to test drive when I got there. I recommend this dealership and I would buy from them again! Thanks Anthony and Mitch.

Had unknown problem with truck not starting. Turned out to be bad battery which was replaced under warranty.nnService and staff were the best. Gave up to date info. All areas very clean. Would recommend to anyone. Great service.

Very fast and friendly service. By far the easiest (and quickest) buying experience I've ever had. No hurdles or games.