Optimum

All I did was return equipment

optimum continues to be expensive. disconnected bye ud83dudc4b

optimum turned of my service but were still charging me a monthly bill. this happened during the pandemic. i called optimum constantly but i would either leave a message for them to call back or when i got through and they transfer me and they would not pick up. i put a complain to get credit for the service being turned of but they refused instead optimum offer me a plan and then change to a higher amount. optimum came out to check my equipment to see if it was a problem with the equipment and charges $80 to come out and service you.i don't recommend optimum i suggest you select another provider.

Went to this Optimum location to pick up something I needed. When I arrived there was a line. But I must say the line moved rather quickly. When I arrived there had to be at least 30 people in front of me. But I was only on line for maybe 15 minutes. There is a representative at the door to direct customers. The store is only letting in one person so if someone comes with you they will have to wait outside until you are done. The representative who assisted me was very helpful and professional. There are 2 machines in the lobby area to pay you bill but it only accepts cash. If you are paying by debit or credit card you can pay at the counter with a representative. I do think of you are elderly or disabled they don’t make you wait on the line as quite a few people went in without waiting.

Long line outside but moves quick.