Genesis Health Clubs - Shadow Lake

My boyfriend’s Adidas sweatshirt went missing from his locker at this gym. We asked the front desk if they saw anyone with it, and they said no. I asked if they could check the cameras, they said there are NONE. No cameras anywhere in the building, no cameras in the parking lot. My boyfriend looked in every locker, as did the manager and no one could find it. My boyfriend decided to cancel his membership due to two incidents of theft at two different locations. After we left, we got a call from the gym and they had apparently found the sweatshirt in a locker. They said “one of our members must have moved it.” Which is odd, considering THREE different people checked all the lockers and didn’t see it, but whatever. The other theft incident happened two weeks ago at the Q street gym. My boyfriend’s car was stolen from the parking lot of the Q street location. That location has cameras inside, but the parking lot cameras have been broken for who knows how long and haven’t been fixed. The lack of security is setting thieves up for success, and they continue to be members here and steal from others, because this gym makes it so easy. A shame. Safety and comfort is clearly not a concern for this company they’re more interested in quantity over quality. Not worth the price you pay for a membership. You’re better off paying $10 at a Planet Fitness instead of 40 bucks at Genesis.

Don't waste your money. Planet Fitness is cheaper. Equipment is old, which by itself wouldn't really be an issue except the grips on several machines is torn or tearing causing uncomfortable grip and/or the adhesive getting all over your hands. Not only are there not enough plates for the benches and other equipment, but there's no central collection rack for them either so you're left scavenging all over looking for the plates you need. Oh, and there aren't enough grips for the bars either which are always all over the place. So when you're looking to use the bench or squat rack you're not only scavenging for plates but grips to hold the plates in place. As irritating as all this is though, it pales in comparison to the fact the ONLY reason I opted to pay nearly $60 a month here vs $10 a month at Planet Fitness was the use of the steam room, which by the way has been out of order for over a week and I've I formed them several times. Additionally, another member informed me it works for a few weeks at a time then won't be working for several weeks to months at a time. Probably going to switch to Planet Fitness since the steam room is apparently inop and unreliable so they have everything this place has for a fraction of the price.nnUpdate as of 10/6/2020: Originally posted review on 9/30/2020. Emailed them as they asked in their comment on 10/1/2020. Have yet to receive a response. Steam room still not working. Going on 3 weeks now if my memory is correct.nnUpdate as of 10/13/2020: Still no contact from them after they asked me to email them. Steam room worked a few days last week, but as of today it's broken again. Don't waste your money.nnUpdate as of 10/27/2020: Still no contact from them after I sent them an email as they asked. The last time I was in there (Monday the 19th I believe) the steam room was STILL not functioning. Finally got around to cancelling the membership last week. The manager seemed surprised.

I attempted to cancel my membership with Genesis two years ago, but it never really went through, apparently. I refrained from going during the pandemic, but they didn't care, and they still expect me to pay a huge unpaid balance. They convinced me that signing up for a 2-year contract as a gullible 18-year-old kid was a good idea. All they care about is money. Terrible.

I cancelled my membership at the end of October; despite this, my account had continued to be charged through January (we’ll see what this month has in store). Despite several calls and emails, the manager, Hennings, is unavailable (despite him being present to receive my cancellation paperwork).nnI’ve gone as far as to reach out to Genesis proper, and they’ve been unable to reach the manager at this location as well to cease the charges—or get a call returned. Thanks.

The gym was clean, the equipments were clean, and there were signs all over the place to remind gym members of the threat of the pandemic. Staff took measures to ensure rules were adhered to. I wish the sauna was operational, but overall, it was a satisfying gym experience.nnEdit 9/4/20: the steam room for men was operational this morning when I went in. Two thumbs up!