Pellston Regional Airport

Excellent airport, very clean, convenient and populated with helpful people. Truly the Gateway to the North

Quaint up north regional airport. Great environment to relax before or after a regional flight! Enjoy the neat taxidermy and fabulous Hoppies Landing restaurant.

Nice airport. Gives you the up north lodge-like home feel. Service however can improve.nnV.M.

Needs a deep cleaning. Ceiling looks terrible (especially around vents) dirt, dust and spiderwebs over most if not all of the taxidermy. Bathrooms are in dire need of upkeep. Stairs and railing to restaurant need to be sanded and sealed. Place looks like it hasn't been cleaned since or taken care of since the remodel. Used to be proud of our little regional airport, didn't mind paying a little extra to fly out of. But now... would rather take off from Traverse or Detroit.

This process deserves zero stars. If you’re reading positive reviews you’ve been misled. This review is on the flight process, not the facility. The facility is nice, the vehicle rental options and personnel are of high quality. The parking and adjunct facilities are also pleasant.nnAugust 2nd 2020-6:38am departure time for Detroit.nOther reviews get the staff at the airport confused. The personnel receiving you are NOT Delta staff.nThey are airport employees and they make it clear their priority is not the customer.nnThere is NO apparent communication between the airline and the airport staff. Three separate entities. Airport Staff, TSA, and Flight Staff(Delta).nnAirport Staff:nTwo men, one older, one younger. Both inconsiderate. Also functioning as gate staff, they did not open the outside door to let in Delta until after they checked everyone in. Delta was left on the tarmac trying to get into the terminal to facilitate boarding. This was the cause of our delay. During the TSA security screening, baggage handlers and seemingly do a good job, hard to tell since you don’t see this part. But judging by how they standby as TSA rummage through your bags like a greedy gremlin, I’m guessing this process is also one to critique.nAfter these gentleman assist in the baggage loading, they then open the outside door and become the gate ticket agents. Again, NOT Delta staff. Boarding was a rudimentary process so not a bad job there. And a good note here; they boarded from back to front.nOnce boarded we discover that they, airport staff, do not have updated electronic equipment to communicate to the Delta Captain. The updated weight and balance data needed to be loaded manually from the crew. Another short delay. Delta once again picking up the pieces and apologizing for the airport staff fumble. Once this debacle was ironed out, the Airport staff member who checked people in, handled bags, drove the jetway, and had a dozen other roles, tried to joke with the Aircrew to make up for their shortcomings, he then gave the passengers a mocking wave as we waited patiently for the door to close.nnTSA:n10 men and womenn4 people will haphazardly rifle through your bag contents with blatant disregard for your belongings. Blatant because it’s done in front of your eyes. Don’t bother packing correctly, also if any damage is done, this is where it happens, again not Delta.nThe other 6 TSA reps. will stand around and distract anyone who is trying to be efficient.nWhen its time to board, that’s when 3 TSA reps. open the gate and mosey their way to start the security screening. Stating twice for clarity. When Boarding is Supposed to begin...TSA starts the security screening.nI could do an entire review on this process. Typical robot like experience, very strict which is good. A lot of tech errors with their equipment. Bad.nnDelta:nPleasant staff, apologized for the errors of the airport staff. Was patient with the airport staff even though they were at fault for the delay.nnCustomers,nNo one freaked out or had a meltdown. Well done.nnOverall, not the worst. Disrespectful staff and TSA reps. Not atypical, but still surprising considering the infrequency of air travel right now. Needs serious accountability check from the airline, otherwise they will always be left apologizing for the poor customer service.nnDisclaimer: While not affiliated with Delta, I am a sky miles member.