Gary Uftring's Used Car Outlet

Went last night to Uftring Used Car Outlet in Washington Illinois to purchase a new car for my wife. Steve & Chad were very Professional & Friendly.nThey took care of through the whole process. If you ever need a new or different vehicle I recommend you see Chad, Steve & the team. Superior Customer Service.

If you are looking for a good reliable car go to Gary Uftrings in Washington! Great service and a great team of people to work with! Could not ask for a better experience buying my first car!! Thank you John Buis and Chad Uftring for a great car and a great experience!!

Always a pleasure going service as great john bus was my sales person he went above and beyond getting me in a great car.

I recently bought a 2011 Jeep Wrangler in late November, despite the “detailed inspection” many issues have occurred, The issues could have been seen during any basic inspection. The Jeep has had electrical issues and multiple leaks of various types. Which I have had to miss work for or go without a vehicle, In the four months I have owned this car, it has been in over five times for repairs, and spent 3 weeks of its ownership sitting in the drive gushing oil, waiting to be repaired or with windows that refuse to roll up due to the electrical issues.nnIn November, I had an inspection done at the shop of my choice, Which the majority of issue I did find under warranty, they refused to fix. Recently the transmission pan rusted out of the vehicle, which they refused to replace, despite this obviously being a pre-existing issues. However Mike did mention, how he pushed in on the pan with his finger, and how it was visually Porous and almost squishy. The next day my vehicle was gushing oil even worse, to the point it couldn’t be driven. I have had constant fights with the dealership in an attempt to get all of the issues repaired, although they have replaced a few of the issues with the Jeep, it was a struggle to get ahold of them and at one moment, I was intentionally given the wrong phone number to call. When I brought my car into the shop for the few issues they did fix, the mechanics often had no idea I was scheduled to come in, which I was told was going to be taken care of by Steve Jones. However it was constant confusion and irritation. The mechanics were rude and at one point forgot to even bring my car out for me to pick up. They also seemed to take quite awhile taking cars down from a lift, At one point I was told my car was done but it would take 15 more minutes to get the estimate done. I then called back about 45 minutes later just to be told, it would take another 30-45 minutes to take my car off the lift, which I know only takes a few minutes to get the car down and moved out to the lot. They will not call you back in a timely fashion, you have to constantly call them just to be left on hold and be passed through to multiple people who happen to all be out of the office at the same time, just for the hope someone will call you back.

Tom Taylor was so helpful, easy to deal with and made buying a car a great experience! He worked with us to help us find the best deal for our family and budget. This is our second purchase from Gary Uftrings Used Car Outlet and will be back when we are ready for our next! It feels great knowing we are supporting a family owned business that values us and treats us like family! Thanks for taking great care of our auto needs Tom Taylor and Gary Uftring Used Car Outlet!!!nThe Smith Family ud83dude0a