H&R Block

My tax preparer is awesome. The only reason I didn't grade a 5 is the cost. If my tax preparer would happen to no longer be available to me next year, I would likely seek out cheaper solutions.

The tax professional that assisted me and my fiancee was pleasant and very helpful

I'm not able to figure out my own.

I literally have one 1099 with one box of income on it and a $600 stimulus payment to report for this tax season. Took 2 hours for my initial appointment. Then the person wouldn’t be back to the office until a week and a half later and couldn’t finish them at the other office she was working at. Stated it was company policy to not switch offices. I’ve been transferred to 10 different ppl since then, it’s been a week. Not a single one of my calls has been returned and I call three times a day after being told someone will look to see what going on and would call me back . None of my information I have given over 10 times now has been submitted. My husband passed so it was very important to get the tax advance and a week later I’m no closer to it then I was before I wasted countless hours. I was told when I went into speak with someone that they tried calling me back, and they didnt have the time to put my taxes in, again it’s two boxes they need to fill out. I have no missed calls and not one vm was left and no one could spare 15 mins to finish my taxes almost a week later. Completely unprofessional, not organized, not knowledgeable and horrible first impression. I will be using H. Jackson, hopefully they can manage to enter in two boxes, it won’t be hard to do better than H and R block who managed to do nothing and then lied to me trying to make it my fault for not answering a call that was never placed. I cannot express how horrible this place is. Corporate seems completely indifferent about the complaint. I will be filing a lawsuit for my wasted time and money. You couldn’t pay me to give them a second chance.

We love our tax lady Cindy