Dunkin'

I have lived here in the Madison area for three years and this dunkin has had my back through it all. That new dunkin? 25 min wait. This one? Service is quick, in and out in a jiff, and the most friendly employees. My four year old daughter will miss this place tremendously. If you want some good coffee and a friendly person to get it from, this is the place for you!

Went to this location although it’s not the closest as trying to support a new business in the midst of that is Covid. Pulled up to the drive Through and a car load of kids was ordering drinks (obviously from a friend on the inside) cause they joking and talking about a bunch of mess. Got up to order no issue pulled around and although only two customers (ones in front of us and us and it took literally 10 minute to fix 4 drinks. In the mean time, lots of running around, laughing and screaming was going on in the store. Cynthia the manager on duty had no control of her staff and the store owner is losing money cause the car behind us left cause no one would answer the drive through! Sir, you better get control over your store or you going to lose a lot of money when it closes.

I asked for a large coffee extra light 5 sugars, what I got was one for the DD book. I had to state my order twice because the counter girl with blond hair and glasses kept wanting to give me iced coffee on a 29 degree day. The register listed large coffee, extra cream, and 5 sugars. I paid. She went to get my coffee. Went to my car and drove away. My first sip was black coffee. What she had done was to thin out my coffee with water. So I got thin coffee, no cream, no sugar. The funny thing is people I went to meet told me the same story about this DD.

My family and I went to this DD in our town (103 Brookridge Dr, Suite B, Madison AL) to grab some donuts and coffees on a recent Saturday morning. We ordered 3 coffees (2 vanilla iced coffees and 1 gingerbread iced coffee) and 7 donuts (1 chocolate frosted, 2 glazed, 1 chocolate glazed, 1 old fashioned, 1 chocolate creme, 1 sour cream) - all through the app. When we got to the drive-up window, they couldn’t find our order. Once they finally did, they gave us the drinks, but said they were out of almost all the donuts we ordered. Keep in mind, this was only 10am on a Saturday, which I would assume is a fairly busy day for a donut and coffee store! Since I had already paid for all of the order through the app, she asked if we just wanted her to fill our donut order with what the did have of the types of donuts we requested, basically doubling the 2-3 kinds they had that we wanted. We said sure.nnOn the way home, we tasted our coffees, which did not taste like vanilla at all - they tasted like caramel, which we are not a fan of. Then we opened our box of donuts and discovered that we only got 6 donuts, not 7!! UGH… We ended up with 2 sour cream, 2 chocolate with chocolate frosting (not even one we ordered), and 2 chocolate glazed.nnNeedless to say, we are not happy. Both of the Madison AL stores need some serious guidance in how to keep up with demand in order to have enough donuts to get them through the day. DD has been around long enough to figure that out.

First visit last Sunday. Despite our fairly complicated order, the employees were still very nice and everything was correct. Looking forward to visiting again