University Toyota

Lance was an awesome salesman. Not pushy, but very helpful. I initially came in to drive a Rav 4. I didn't like it so he offered up two other suggestions -- a Forester and a Rogue. We loved both of them and ended up taking the Rogue. The other employees were extremely helpful as well. Tom was excellent going over the financial side to us. And Ben was extraordinary -- we had trouble getting our rusted plate off our old vehicle and he managed to take it off and transfer it. Would highly recommend University Toyota, and we'll be coming back when it's time to shop for new wheels again.

They're a definitely pushy when it comes to trying to sell you a car. But besides that I had a good experience. They worked with me to get me into a really nice car that not only did I not think I could get approved for. But got me within $40 of the payments I was looking to pay each month. And helped me get a good insurance quote for my vehicle. Overall I would recommend this dealership. They really worked with me to get me into a good reliable car with more than affordable payments.

I should probably rate this a 2 or below, but here I am. Giving them more credit than I should. I bought a new car a few weeks ago, I love it. The customer service and financing service- this is what ruined it for me. Let me start by telling you that I was on the lot for a full 15-20 minutes without anyone coming to meet me or help me. We had to call from the lot. Afterwards, a salesman helped me and was friendly enough, but that’s about it. After several numbers were ran, they came down on the price of the car and gave me the car on the lot when I was willing to downgrade to get something slightly more affordable.nNow let’s go to financing. I spoke to my salesman several times about not wanting an extended 6 year warranty. During the financing part- I was given a piece of paper with 4 different options of warranties- at this point I was there several hours and didn’t realize that I was supposedly purchasing a warranty that I did not want. I was never told “you don’t have to get this” I was told to pick one. Obviously being the first time I’ve purchased a new car on my own, I picked one, not realizing that I was purchasing a warranty that I already said no to several times. Fast forward to opening my Mail a few days ago and SURPRISE!! I have a 6 year 75,000 mile warranty that I purchased unknowingly. From my point of view, this is shady and kind of dirty. I spoke to several others who have purchased their cars there and the same thing happened! Thankfully, after a lot of emails back and forth with financing, it’s getting “taken care of” and while I’m not getting any money back, it’s going towards my overall principle. Moral of the story: go elsewhere.

Would not recommend this place if you're looking for an honest experience. When we got handed off to the manager for some reason, he just came out fast talking us. They lured us in by a personalized promotion and then tried to decline the availability of that offer.nnAfter doing some research on average msrp of the cars they were selling if seems they mark their vehicles up way more than the average dealership.

I am sitting here reading some positive reviews of this place and can't help but wonder... were you people paid to write these reviews? do you work there? because this place is awful. I stopped here on my road to purchase a new Toyota and my experience was downright bad. My sales guy seemed to be new but was doing an alright job but he kept getting yelled at by his boss. I could hear what he was saying and it made me feel very uncomfortable. I didn't like the offer they gave me for my trade in so I got ready to leave when his boss came over. He talked very fast about kelly blue book and average market value. I explained this was the 3rd dealership I stopped at in 2 days, what the other dealers were offering me for my trade in this market is literally the definition of average market value. Needless to say I got a better deal and purchased elsewhere