Hometown Kia

So disappointed with the service I received today. After having a recall serviced last week and came back a few days ago to replace a wheel bearing, my window gets stuck in the door. My daughter was told it needed a regulator but she drove the car back with a taped window. I received a call before she made it home and they gave me a price of 370+ for parts and labor. She said if we wanted to get it done they could order it and have it back by Friday. I wanted to check around of course as the price was steep and I truly believe the window was off track. Well, take it to another place that was going to do the same work for 262.00. Only to get there and there is no window in my door. I had to call the center and Miss Cheyenne Lilly confirms she has the window. I advised her we were not told they would confiscate the window. She states they put it in her office so it wouldn't break and if they were to out it in it would definitely break because my door wouldn't hold it but I was more than welcome to come in pick it up. Instead of apologizing and telling the truth that one of the guys forgot to put it back or notify me they decide to keep the window as if I guaranteed any work! She puts me on hold and says she check with clerk and my daughter had ordered the part when she was there. I advised that didn't make sense as her clerk called to see if we wanted the part first. That's like me cing.yo get the part we ordered, not paying for it and just leaving to say I'll pay the next time I'm in the area. I asked how it could be remedied for the inconveniences, was there a discount not some sort? She asked where I lived and was willing to have a driver bring it to me! Wow! Instead of trying to satisfy the customer she was willing to use someone on the clock use gas drive a window which will be your responsibility until it got to my care almost an hour away. I guess I should be grateful! Of course I'll refuse the gesture and wasted my own guys coming back to get the window. I felt totally unappreciated as a customer and the fact that I had came back for services twice instead of going to Davis Auto in Oak Hill which does a much better job, trustworthy, and not trying to get over on college aged kids! Floored when I called back to ask for a manager and they said Rick Lewis was out of the office, Lori Davis was unavailable, transferred me to a second in command, left a message and never received a call back. Bye Hometown you will never get another dollar from me! The 2 star rating is for the nice clerk who is always considerate when my daughter comes up and who called to verify price ahead of order she was very respectful and courteous unlike Miss Lilly who needs some customer service training.

There salesman J. A. will sell you a lemon and steal ur money so watch if this salesman trys to sale you something

I recently visited with my girlfriend in hopes to purchase a used Rav. I had came earlier in the day and a Mr. Farmer approached. I asked the vehicle to be washed due to it being covered in dirt and pollen for our visit later that evening. I was told it’d be done and we arrive hours later and it’s still dirty. No big deal so as we ask questions it would appear he had little knowledge on the vehicle trying to sell. We want to test drive and the vehicle had an empty tank then making us meet him at a gas station to fill up. The interior was stained and appeared it was never detailed when arriving in their possession which they had for several days because we had noticed it. This customer service was a far cry from what we’ve received a Sheets and L&S. Though she loved the vehicle it’s unclean nature and lack of knowledge has turned us elsewhere.

Very good place we was treated really good

Wonderful dealership, awesome sales staff highly recommend them!