Kroger Marketplace

Great selection and nice staff. Always have what I need and the lines are never terribly long, though I mostly frequent self check out

Early morning staff needs to take a later shift if they’re going to be grumpy in the morning. Also, it’s extremely disappointing when you walk in at 7 AM and there’s no cashiers. The only individual that actually was there to help was overlooking the self check out and had a poor attitude and made me feel like I was inconveniencing her. If this is the type of staff you hire, Myself and my entire company will never spend another dollar in your store. I would rather drive farther to Publix and overpay, then have that kind of service again.

Products often not in stock, getting chicken tenders or fried chicken is a nightmare.nnI have been going to the store since it opened, and have otherwise enjoyed shopping here. For the last 8 months, product availability has been spotty, but we've gotten used to that...nnPart of that unavailability ended with us accepting a suggestion to take fried chicken over the chicken tenders we wanted last week. What I got was chicken with plastic pieces all over it from a broken cover to the container, stored tepid, and were cooked 7 hours before receiving them or more. I went back and got it swapped out, and it was horrible, but I chalked it up to a learning experience and ate the cost.nnThen yesterday I got stuck with old, tepid chicken again. Deli pointed the finger at clicklist and made it sound like they were doing me a favor in coordinating an exchange to-go. I was polite and calm despite my dinner plans being foiled yet again, but was interrupted, transferred to the deli by customer service to figure things out on my own, put on hold, and finally told to call back today to get things worked out. The second time this happened, a week later (yesterday) and I had to call, I got the used-car-salesman pitch by someone in deli about how it was my fault for not coming in or picklist for picking it early... Seven hours early.nnI agree, Kroger, the blame does indeed lie with me, at least the second time! Shame, shame on me for trying again.

The service here is great generally. Confused as to why management would close down the entrance and have people go through the EXIT during COVID later at night. That increases chances of exposure. Rather silly as far as policies goes.

I am very disappointed with the LACK of groceries on the shelves! The Click list employees are clearing out the store and no one is re-stocking the shelves! I literally went back 3 times for the same item and it hasn't been available for over a week! I will shop at a different store and pay more $ just to find what I need. Just a shame because I have been a loyal customer for years.