Home United States South Carolina Roy Kelley's Wrckr Services & Parts

Roy Kelley's Wrckr Services & Parts

1974 McRae Rd, Camden, SC 29020, USA

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Detailed Information

Place Types Car repair
Address 1974 McRae Rd, Camden, SC 29020, USA
Coordinate 34.25622,-80.553236
Website Unknown
Rating 3.3
Compound Code 7C4W+FP Camden, SC, USA

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Reviews

Mariah Finsand (01/19/2021)

I requested roadside assistance through State Farm and was assigned to Roy Kelley’s Wrecker service. We had a flat tire and lacked the proper tools to change it. They did not show up at their ETA. The status showed they were on their way when they weren’t. The status showed they had arrived at the service location when they had not. When the gentleman arrived he clearly was not trained well. He was such a nice young man and I don’t blame him. However he should have been trained on how to properly change a tire. The hubcap could not be “removed” because the bolt caps were on and he didn’t have the proper tools in his truck to remove them. Our only option was to tow the car but we were in the middle of nowhere and everything was closed anyways. A gentleman at the gas station who saw us struggling brought his tools over and removed the bolt covers, the hubcap and changed our tire within minutes. A towing and assistance service company should have been able to do that. They should have trained their employees better and had the proper tools in their truck to assist us in removing a hubcap. I would just stay away from this place. If someone didn’t end up helping us who knows how long we would have been there.

V. Hall (03/23/2021)

The wrecker service was provided by AAA. Their estimated time of arrival was less than anticipated and the tow-driver was very nice and curtious.

john hungerford (01/14/2021)

AAA sent a flatbed from Roy's to haul our overheated car for us. This is the 2nd time we have used Roys. They arrived in a reasonable time-frame and were professional in their demeanor. Had the car loaded in no time at all and dropped off where we wanted without issue. I would use them again and recommend anyone that needs a car towed to give them a call.

Eyvonne Simmons (02/24/2021)

He was very nice,didn't rush us,and was sympathetic to our issue,..thank you

alice smithline (12/04/2020)

I had to have my car towed and I called my insurance company which it was in the range okay the first two income is I came the winch broke so we had to call this towing company all right Kelly's was lousy very lousy they made me wait two hours for a tow which I did not get okay now I called my insurance company again and they had spoke with me so I'll be the first customer I waited five hours for them to come as a promised I called and find out when they're coming they couldn't give me a definite they told my insurance company I would be the first person that they would pick up which is a blatant lie okay so I was waiting for them for over 5 hours and I had my insurance company call several times I wanted to find out the ETA all I got was oh now it's two and another two hours wait and then I got another towing service and they wanted to come out anyway and I said cancel it I've never been so angry in my life with these people. They need to learn how to do their jobs and if they're going to come they've got to call the customer before they come and they didn't do that at all when my insurance company called for the last time they wouldn't even pick up the phone so they are very disrespectful and they just don't care I would not use them at all..

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