Map
Detailed Information
- Place Types Car repair
- Address 511 Jake Alexander Blvd W, Salisbury, NC 28147, USA
- Coordinate 35.6604596,-80.5008589
- Website https://www.cloningerfordsales.com/ford-body-shop-salisbury-nc.
- Rating 4.1
- Compound Code MF6X+5M Salisbury, NC, USA
Openning hours
- Monday 8:00 AM – 5:00 PM
- Tuesday 8:00 AM – 5:00 PM
- Wednesday 8:00 AM – 5:00 PM
- Thursday 8:00 AM – 5:00 AM
- Friday 8:00 AM – 5:00 AM
- Saturday Closed
- Sunday 8:00 AM – 5:00 PM
Photos
Reviews
I chose this body shop with accident claim from USAA based on recommendation. I’ve had issues with the service center not ever being able to get work completed in a timely fashion but was hoping the body shop would be different. It has not...they did not look at my car for the first 1-2 weeks they had it and then of course the parts took longer to come in so more waiting. Absolutely no communication during the first 2 weeks they had my car...if I had known they hadn’t looked at it, I would have had it towed somewhere else. They did give me a loaner which I am thankful for because they have had my car now for almost 7 weeks and my rental through insurance ran out before they even started working on it. That is why they received 2 stars instead of one. I cannot comment on the quality of work because I have yet to see my car.
Jessie was knowledgeable and did an outstanding job of keeping me informed throughout the process! I was very happy with the finished product. Having this happen to my car in the first place was a very negative experience so it made all the difference to have the repairs handled with such care and professionalism, and to have been consistently updated on progress was above and beyond. The finished work is great, you can't even tell work was done! Thanks guys!
Great place to work with. I had a tree fall and smash in my trunk and damed the roof some during a storm the end of May 2020. Called the insurance company and they sent Cloniger an email with my claim info. Jessie called within an hour. She is great to work with. She is the one that greets you and looks over the car initially. She remembered me from the year prior when I rear-ended someone and smashed up my front-end and they did the repairs. Jessie is great with keeping me informed every step of the way. She coordinated with the service shop and was able to get a recall taken care of for me while they were waiting on the spoiler to come in. The repair shop did a great job again! You can't even see where the repairs were done, the paint is a perfect match. I had stuff in my trunk that I was taking to Goodwill and was unable to open the trunk to get it out of their way and they took it all out made the repairs and put it all back. They go above and beyond.
You need anything, ask for Carl! Very pleasant, professional and helpful. Great service he provided me with my truck and made sure she came back looking just like new
Brought my car here as it was preferred by USAA. I was rear ended and needed bumper repairs. Jessie, who inspected my car for a quote, was very professional and knowledgeable and made me feel like my car was in great hands. They got my car in and out within 4 days and you can’t even tell I was ever involved in a car accident. They did a GREAT job.nnI wish I could give them 5 stars but....their receptionists, Christine, was a total nightmare. She gave me wrong information and I felt she never really knew what was going on. She was very unhelpful and uninformed. She told me I could only drop my car off on Monday or Tuesday before 10am due to enterprise car rental and that is the only time frame that they could get me. I verbalized how much of a inconvenience this was and how this has never been the case for me In the past, but she told me these were the only times. After calling enterprise, they informed me this was wrong information.nShe couldn’t ever answer any of my questions and when I verbalized how frustrating this was, she would make excuses rather than try to help me come up with a solution. Terrible customer service skills.nI hope she receives the proper training to better assist customers as this was a total experience ruiner.nnThank you again Jessie and crew for fixing my fusion.
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