Meineke Car Care Center

Normally get great service here but would not recommend the new staff. Took my car in on Saturday, said my spindle broke while removing axle and spindle will be here Monday morning. Called Monday at 10am for an update and they said the spindle was on the way car should be ready by 2/3pm. Called back at 2 and they were still working on it and this time can’t give me an estimated time but would call me back for an estimated time. Called back at 4 for my estimated time and I was then told it may not be done today. I asked why it wouldn’t be done today multiple times and kept getting the answer “I don’t know but I will call you at 5:30 to let you know if it will be or not”. I was not happy with that answer and he did not care to answer my concerns so he hung up on me. I then called back and was able to speak with a general manager who admitted to me the spindle was never on the way at 10, that it recently got there and they recently started working on my car. With a more honest answer I was able to give my job a more honest and accurate update. I could have told my job that morning I wasn’t coming in instead of telling them I would be late. There’s more....my car actually was ready by 5:30. I was quoted $1130 for everything. I tried to use my 10% coupon. I was told by the guy checking me out that the 1130 was already with discounts and that he would have to take 10% off my original price instead of $1130. After arguing him down that no one told me $1130 included discounts he angrily gave me 10% off 1130 and said no more words to me while he continued to check me out. Screw this place. Never going back.

My experience at meineke was exceptional with the help of Marcus! He was very attentive to my concerns when it came to my car needs. He is very knowledgeable and informative on the best options for my car and he also introduced me to their finance program which was a option I definitely needed at the time. You won’t be disappointed going there the customer service was great! Anytime I need any repairs I will definitely be back!

I made a reservation on the website. I got there 20 minutes early and they told be it takes an hour. That's fine with me. Then they say we'll we can't do it today. We'll what's the point of me being able to make a reservation? If you don't want to work just send an email so I won't be wasting my time with you.

Tyler was very friendly when I walked in and helped me decide which oil service to use based on what I had used in the past. The visit was quick without feeling rushed even though it was Saturday morning and there were several people dropping off their vehicles. Our car was finished in less than 3 hours. Very happy with this Meineke.

1st time using this location after having car trouble this was the closest place I could get it to fast. Was a little skeptical at first because of the amount of time it was taking to get my car completed. But Marcus who works there did a great job of keeping me at ease and informed about what the status was on my vehicle. To no fault of his or the shop,the dealer part took a while to get.. all in all I'm happy with the customer service I received and I would definitely recommend using this location