U-Haul Moving & Storage of Gaithersburg

Super great and easy! On app reserving awesome. Wasnt able to check out on app when returning. Kept reloading on me. But got an email first thing in the morning with correct check out :) will use again!

U-haul allowed us to book our rental at another location, then the day before decided to change the location to this one 40 mins away because apparently our item wasn't available at the place we booked. Came here to stand in line for 30 mins. Could barely get the trailer out because everything was so tightly packed. Not planning on using U-haul again after this - the furthest thing from user friendly

Best customer service. Only complaint is that the manager is too cute. Needs to be a poster boy.

To say I am floored by how awful my experience with Uhaul has been, is a complete understatement. My boyfriend and I booked a 5'x8' trailer and a hitch installation at the Gaithersburg, MD (Snouffer School Rd) location in early Jan. UHAUL installed the hitch. And we picked up the 5x8 trailer in mid January to do a cross country move. The 2nd day of our trip, the HITCH FELL OFF ON HIGHWAY 40. We waited an hour and a half on the side of 40 for a local towing company to take us to the Jackson, TN UHaul.nnThere, they assessed that the hitch was not installed properly because on the underside of the car where it was attached, it was rusted. This is why we paid Uhaul specifically to check the car and do the installation to look for things like this. We were put in extreme life threatening danger due to the failed inspection/installation at the Gaithersburg location. At Jackson, TN location, the helpful people there assisted us with transferring our belongings into a UBOX to send to our final location because we couldn't do any of the other options. The Gaithersburg location agreed to pay for this. My boyfriend got refunded for the hitch but I did not get refunded for the trailer and instead they said they put it towards the UBOX delivery.nnAfter being told we would have updates the entire way about the whereabouts of our UBOX I called UHAUL customer service at least 3+ times to check on the status. We were told they couldn't give any updates and that our GUARANTEED DELIVERY was Weds, 2/10/21. That it would be delivered to Panorama City first, and THEN a closer location.nnToday, after having heard nothing from UHAUL still, I called the Panorama City location and the woman who works there (who was very helpful) said it had been there SINCE FEBRUARY 3rd. She also at first said we could not pick it up BECAUSE IT HAD NOT BEEN PAID FOR. Upon explaining our situation, she attempted to get in contact with Johnathan Fluores from Gaithersburg, but was unable to. She has arranged for us to come pick up our ubox now.nnNot only have we been sleeping in our new apt on the floor for 2 weeks, but we were told NO information even after I called SEVERAL TIMES TO INQUIRE. I have had to delay going home for my grandmothers funeral for this, even though it has been 8 miles away since THE THIRD.nnI would like the rest of my money for the trailer refunded from Johnathan at the Gaithersburg location. This has been an agonizing disaster.nnI will never use uhaul again after this and recommend you do not either, especially for long term moves.

Buffoons. The first cancellation was due to either a mechanic being injured OR a nationwide backlog of trailer hitches. Was given two stories. My second cancellation (today) was that they unbeknownst to me took it upon themselves to take the reservation I made in Hagerstown for this morning 09/8/20 and rescheduled it for their location on 9/18 (3 days later than their original rescheduled 9/15). They made this decision FOR me? Not helpful, especially since I’ve been packed and ready to leave for Nevada a week ago, NOT FOR HAULING A BOAT! They had no right to assume there wasn’t a time issue. Getting a refund is another ordeal. This location is a symptom of a logistics company that can’t even manage their own supply chain. Pathetic. Uhaul has become a joke.