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Public Storage

16001 Frederick Rd, Rockville, MD 20855, USA

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Detailed Information

Place Types Storage
Address 16001 Frederick Rd, Rockville, MD 20855, USA
Coordinate 39.1187523,-77.1698497
Website https://www.publicstorage.com/self-storage-md-rockville/1065?pi
Rating 4.8
Compound Code 4R9J+G3 Rockville, Maryland, Un

Openning hours

Monday 9:30 AM – 6:00 PM
Tuesday 9:30 AM – 6:00 PM
Wednesday 9:30 AM – 6:00 PM
Thursday 9:30 AM – 6:00 PM
Friday 9:30 AM – 6:00 PM
Saturday 9:30 AM – 5:00 PM
Sunday 9:30 AM – 5:00 PM

Photos

Reviews

Wendy Rivas (02/13/2021)

Ileana and Myanna we’re AMAZING! Super helpful in absolutely everything! Answered all my annoying questions but we’re super nice about it. I’d definitely give this location a 10/10. Thanks again!!

Jan S. Peterson (03/02/2021)

Great experience moving in to my unit. Terrific service from both Myanna and Ileana who went over everything so carefully for me. So smooth. The place is also spotless and security seems to be a thing here. Very pleased!

Lucas Yamanishi (03/29/2021)

I've had a unit here for several years, living in an apartment and storing seasonal things here-- sports equipment, holiday decorations, that sort of thing. Because of this, I am in and out every few months, something making multiple trips in a short period. The staff is friendly, and have been responsive to my requests. On that I would give it 4 stars, I rarely give 5. The problem is maintenance. there have been times when the doors and gates did not work and it took weeks to repair them. They have layered security, so it hasn't been quite enough for me to check out, but it is concerning none the less. I think they need to do more preventative maintenance rather than reactive, fixing or replacing things at the first sign of functional problems, not just waiting for complete failure. They are not short on cash to pay for this. Public Storage reported a net profit for 3Q19 of $397,940,000. They're just unwilling to spend it on upkeep and the security of their customers.

Bill P. (02/11/2021)

I cannot say enough about the kindness & genuine feeling of care displayed by Ileana at Public Storage Store # 24806. Our scheduled move out was proceeding as scheduled but move in to our new construction home was delayed a week. We needed help! Ileana was very comforting with her communication of confidence that everything will work out & nothing for me to worry about. She took care of everything! She took the initiative to call me for follow up & just make sure everything & me was ok. Wow, you do not experience that from many people anymore. An error was made at final checkout but she had it handled before I got there to turn over the unit. The entire process was flawless! If I ever have the need for storage again I definitely know to call Ileana or Manager Myanna. I also highly recommend anyone to use this facility. Thank you so much for everything!

Charla Mahon (01/06/2021)

I have been working with Delilah to set up my new storage unit, and she has been a delight. She is very personable and knowledgeable. Delilah has answered all of my questions and has given me good advice. I look forward to being a customer at this facility.

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