Panera Bread

SO BAD. Parked at the curbside pick up area 10 min after the estimated order completion time, just in case they were busy. No one came out after I waited outside for a few minutes so I parked there and decided to call in but nobody picked up the phone. I went into the store and stated my name and that I was here to pick up an order, the guy looked at me and didn’t reply...!! I tried again, louder this time, still no reply. It was awkward and I felt slightly embarrassed since it felt like I was talking to no one (there were two other customers watching me) but I then considered the possibility of him having hearing difficulties. I walked further into the store and found a woman working in the back and she said “oh if you’re here to pick up an order go to the front!”.nnMe:...nnI walked back to the front but the guy was busy now helping out another customer (obviously no hearing difficulties)! I was super confused and waited patiently until it was my turn and asked for my order for the THIRD time. This time the lady from the back (who probably heard my repeated requests) came forward and, sounding annoyed, asked for my last name and finally grabbed the bag for me! I thought I was the one who should be annoyed but I was just in disbelief that that had been my pick-up experience. As I was leaving, I heard the other customers (who were here before me) asking for their pick up orders from the lady as well. It was so sad to see, they were here to pick up orders as well but didn’t know who would help them...nnBrought the takeout back for my parents, hoping to give them a nice meal. Mac and cheese was creamy, but lukewarm. Salad was moist and crunchy but the croutons were either super hard or moist and mushy, it was weird!! So we decided to avoid them. Baguette was messily hand-ripped and all jagged and crumbly, we did not eat that either...nnEven though their signs and online advertising all say rapid pick-up from the safety of your car and quick service, that was definitely NOT the case for me (and many others)!!

Messes up my to go breakfast order ever single time. Once forgot bacon. Once burned my bagel and still sent it out. Once gave me over easy egg and not scrambled even after specifically saying scrambled. Every time my time is wasted and I try again because it's the closest panera and closest togo breakfast to me besides mcdonald's but at least mcdonald's can get my order right. I don't know how they can mess up every time but they have

Been here for lunch all the time. They never fail to impress and keep my weight down with healthy options!

I ordered the steak sandwich, which was two very thick pieces of bread wrapped around a tiny sliver of steak... For 10 dollars. If you want to taste the steak at all, you have to remove one of the two pieces of the sharp, mouth cutting bread to make an open face sandwich. It tastes good but you will be far from filled up and your mouth might bleed. Either drop the price or add more steak.nnThe service was great, however.

the service was really slow and we did curbside pickup and went in because we had been waiting for at least 20 minutes and when we got in they wouldn’t let us get a word in about our order and were overall rude telling us they couldn’t find our car even though we were parked right outside the store. would not recommend this location.