Blue Fin Restaurant

Rome roll 100%

We tried to eat here at Blue Fin in Rome GA today. They were busy and we had to wait to be able to eat. I went in gave the lady at the counter my phone number and we patiently waited. She told us it would be 5-10 minutes wait. We were fine with that. UNTIL WE WAITED 40 minutes for a call. NO ONE CALLED US. They completely forgot about us waiting. When ordered online only to find out we would have to wait ANOTHER 40 MINUTES and I couldn’t cancel my order because it had already paid. This is the most ridiculous experience I’ve had. And then when we went in trying to get some kind of apology or something! The woman the counter lied say “Oh I swear I thought we called you. I guess we forgot” NO APOLOGY IR ANY KIND OF COMPENSATION. I am furious at the absolute lack of professionalism this restraint has displayed. I would give negative stars if I could.

Okay, I love Blue Fin. Service is usually great no issues at all. Today though I am beyond disappointed.nnBefore I explain, I understand things happen sometimes and I waitresses for 5 years I get that but today was not okay.nnMy fiancé ordered food for lunch and his hibachi chicken was not in the containers it usually is it was in a to go container not strong enough and the box had broken and was all over the bag. So was the other chicken ordered. Neither of it was labeled either of what it was and it had the wrong rice in it.nWe didn’t make a big deal of it at all.nnLater tonight I ordered a roll. I got it and it was the wrong roll so I called to speak to somebody and while I completely understand people get busy this was not okay. I explained what happened and the woman on the phone first tried to quiz me on what was in the roll I wanted vs what I got even though I told her I get it every time. After which she was like ok what do you want me to do like put you down for a free roll or what. I asked if she could just refund the roll and she said no. So I asked to yes just put us down for a free roll then. I tried to explain we usually never have any issues but we’re very disappointed and appreciated her helping. She intercepted me said yup and hung up on me.nAs said we are usually very pleased with the service here but this was a horrible experience and we may begin going somewhere else after this.

Food is great service suffers a little. I have had several poor experiences. They don’t answer phone for call-ins and my wait time for dine-in was confused and I was overlooked at lunch time. No apologies or anything. Needless to say I took my money else where.

Such great workers and great food. I always request the blonde headed sever, she is the best! She is super quick too. This place is the best! I eat here almost every Monday or Tuesday because hibachi is only $10!!!! Love this place