Storage Sense

Update! I received a call from the corporate office who was nice enough to apologize, suggested improvements regarding their staff, and possibly adding a prompt for emergency situations. I really appreciate that he took the time to contact me including leaving his contact information.nnThanks again,nFrankie C.

Renting was simple and easy. Having the lock built into the door for the unit is a great feature.

Originally, I made reservations on 03/11/2021 at another storage facility only to find out that the facility had difficulties opening the week of my move in date. They transferred my reservation to the one in Apopka, Florida. I rented the unit on 03/26/21. Upon renting the unit I told the person who did my contract that I will be moving my mother from Fort Lauderdale, FL. to Orlando, FL. and I wanted to make sure that we had access 03/27/21 because we hired movers. She told me that they closed at 10p but she would make sure that we had 24hr access. We reached the storage facility around 9:30 we tried the code more than 5 times and could not gain access. We also called the phone number that was displayed several times and left messages.nFinally, a gentleman gave me a temporary access code so that we could get in. We moved my mother belongings in. Once we finished, we tried to exit using the code but we could not exit we called the number several times no one contacted us at all. We literally had to wait until someone came 10-15 minutes later to let us out. I went to the facility on 3/29/2020 and told the person who originally did my contract of the difficulty we had. She stated that she had got my message that morning then she went to see if the code was working. At which time, the code indeed worked. We had to compensate our movers for the extra time. The experience from the time I made the original reservations to 03/29/2020 has been very frustrating. There should be an emergency number for someone to call after hours. After all, with technology today I am sure there is a way for situations like this to be handled. Also, the person who assisted with my contract seem to have a nonchalant attitude and did not even apologize for the inconvenience.

Sheryl helped us with getting everything set up and it went amazing love the customer service I will definitely recommend this To family members.

Sheryl was very nice and we really appreciate her help